Housing Services Co-ordinator

Join us as a Housing Services Co-ordinator at Thirteen Group!

Role Overview

Thirteen Group is on the lookout for a Housing Services Co-ordinator, as well as talented people to join our talent pool.

This is also a proactive recruitment campaign and we’re looking for successful candidates to join us at various points throughout the next 6 months or so. Whether you’re looking for full or part time hours, or permanent or temporary opportunities, we’d welcome your application.

• Can you deliver a quality customer experience that’s convenient and responsive to our customers?
• Can you delight our customers and turn people into real fans of Thirteen?
• Can you easily build relationships with our customers and colleagues, with the ability to influence and negotiate?
• Are you comfortable dealing with challenging conversations, remaining confident and firm, but being respectful and considerate?
• Are you proactive, able to think of new ideas and try new approaches and exceed performance targets?
  
  

If the answer is yes, we’d be interested in hearing from you! If you’re new to the housing sector or are looking for a career change, this could be a fantastic opportunity for you.

Thirteen Benefits

• Salary - £34,237 per annum (pay award pending)
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Tusker Salary Sacrifice Electric Vehicle Lease Scheme.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Buy/Sell Annual Leave
  
  

Key Responsibilities

• You’ll manage a patch of around 275 homes, and you’ll be the go-to person to resolve a range of customer enquiries. This could include working with customers to ensure that rent is paid, making sure that homes are let quickly, and resolving any anti-social behaviour and neighbourhood issues.
• Build great relationships with our customers and local partners to resolve issues quickly. You’ll think differently to make business decisions that have a lasting, positive impact on our neighbourhoods.
• Delight our customers and turn them into real fans and advocates of Thirteen. Our vision is to be the most trusted housing association with happy customers.
• You’ll be part of a large team of over 180 colleagues, so support and guidance are constantly on hand. Training is provided so you don’t need to have any housing-related experience. As the front face of Thirteen, fantastic customer service and relationship-building skills are key.
• This role requires a driving licence and the ability to travel round the region in your own vehicle.
  
  

Why Thirteen Group?

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.
  
  

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Leanne Wanless-Smith, Housing Services Team Leader on 01642668949 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.