Housing Options Officer – Homelessness Response

About The Role

An exciting opportunity has arisen for an experienced Housing Options Officer to join our team delivering end-to-end housing options services in response to an emerging area of demand within Crawley. We are looking for innovative and enthusiastic individuals, driven to deliver quality customer centred services.

Key responsibilities: You will be delivering all aspects of the council’s statutory homelessness duties, from processing homeless applications, providing advice, to discharge the housing duty.

You will have:

• the knowledge and experience to successfully fulfil the responsibilities of the role
• an excellent understanding of the relevant legislation and statutory duties
• excellent verbal and written communication skills
• a proven track record of working with other services and professional organisations to support customers and achieve positive outcomes
• excellent interpersonal skills and enjoy working collaboratively within the team/wider council
  
  
  

Crawley is an exciting place to work, with a vibrant town centre and excellent transport connections. Our hybrid working arrangement allows a balance of working from home and at least two days in the office.

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Interviews will be held in person at our Crawley Town Hall location.

Fixed term contract for 18 months.

A full current UK driving licence is a requirement of the role.

Participation in the Out of Hours emergency duty scheme for which an additional allowance will be paid.

Due to the sensitive nature of client contact, the roles stated on this job description are exempt from being able to be considered on a job share basis.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [email protected], Team Manager Chagossian Response Team.