Hotel Manager

We are looking for a decisive, visionary leader to nurture the developing team at this bustling, 150-bedroom hotel, adjacent to Norwich City Football Club just ten minutes from the city centre.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey.

This role reports to the Regional General Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations in the hotel and managing ongoing profitability. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Duties include:

• Managing budgets and controlling expenditure
• Recruiting, training and managing hotel employees.
• Ensuring compliance with health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving business operations through standard procedures, maximising revenue and monitoring employee performance.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [email protected].

About You

You are an expert in hotel operations, but what you’re best at is people. Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Player: Capability to recruit, train and manage a diverse team, fostering growth and development.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
• Personal and career development, including apprenticeships.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Next steps

A member of the recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Regional General Manager and Director of Operations.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.

Our mission is to operate hotels which make us proud, but what unites us all is our values:

• We Love To Pursue Outstanding
• We Respect Our People And Communities
• We Focus On Details
• We Are Pragmatic

If you share our values and you’re committed to doing work that you can be proud of, we would love to hear from you!

You can find out more about our mission and values, our history and more on our website at www.kewgreenhotels.com

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [email protected] if you have any questions. We are committed to supporting any adjustments you may need.