Helpdesk Coordinator

OCS


Date: 19 hours ago
City: Norwich
Contract type: Full time
About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

As part of your role, your key responsibilities will include, but are not limited to:

  • To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
  • Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
  • Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

  • Applicants must have the right to work in the UK
  • Strong Customer service skills.
  • Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
  • Strong knowledge of Microsoft Office packages.
  • Excellent organisation and planning skills.
  • Knowledge and understanding of property-related issues.
  • Exceptional telephone etiquettes

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Retail Assistant

Holland & Barrett, Norwich
1 week ago
Job Type: 6 Month Fixed-Term ContractStore Location: Chapelfield Shopping Centre, NorwichHours: 10 hours per weekSalary: £12.65 per hour, 25% colleague discount, 28-days annual leave pro rataTHE JOBAre you passionate about customer service? Keen to build a Career with the largest UK Health and Wellness Retailer?Then look no further…Our Retail Assistants are the central point of our customer contact and paramount...

Territory Manager- East Anglia

Applied Medical, Norwich
1 week ago
Combine your sales experience and passion for healthcare and join our dedicated and collaborative sales team. Due to internal progression, we are seeking a Territory Manager. This exciting role places you within an established team focused on selling minimally invasive medical devices designed for use in operating rooms.Your ability to cultivate strong client relationships and follow up on leads will...

Structural Engineer

MJ Consulting Engineers, Norwich
2 weeks ago
Job Title: Structural Engineer (UK Experience Essential)Location: NorwichSalary: Up to £Negotiable, depending on experienceNote: Applicants must already have the legal right to live and work in the UK. Unfortunately, we are not able to offer sponsorship at this time.About UsJMS Group is a well-established civil and structural engineering consultancy with over 50 staff and a 25+ year track record of...