Hilton Supply Management Administrator - Buyer UK & Ireland

We are currently recruiting for a Hilton Supply Management Administrator / Buyer supporting our hotels in the United Kingdom and Ireland. This is a hybrid role with our EMEA Head Office in Watford (UK) as base location.

Hilton Supply Management (HSM) is the largest hospitality group procurement organization globally and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton and non-Hilton branded hotels. With more than 22,000 hotels in our program (including over 13,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers – ensuring direct savings on the product & services for hotel partners and being a value-add partner on all levels.

What will I be doing?

Reporting to the Director of Procurement & Customer Engagement UK&I, you will support UK&I Customer Engagement, Procurement, and Category Management teams in delivering and administering programs that drive growth and retention of Hilton Supply Management’s (HSM) customer base. You will combine procurement administration and buying responsibilities, ensuring efficient processes, compliance, and competitive program delivery.

Next, you will maintain strong relationships with key internal and external stakeholders, including ownership groups, management companies, Area General Managers, and corporate functional leads. You will also require close coordination with HSM Category Management and Field Operations to support effective and competitive Group Purchasing Organization (GPO) programs, ensuring best-in-class supply, pricing, and service levels.

Something more about the role.

You will predominantly focus on the following aspects in the

Administration (50%). You will:

• Maintain up-to-date knowledge of Hilton Supply Management programs and engage effectively with the Supply Management team.
• Develop and maintain a comprehensive list of product, category, and supplier requirements for customer use.
• Create property-specific procurement support measures, including best practices and inflation guidance.
• Provide support for the Customer Engagement service help desk.
• Administer supplier food safety compliance procedures.
• Prepare and distribute timely reports to support business operations.
• Develop product-level participation reports and collaborate with the wider team to ensure optimal supply, pricing, and range.
• Maintain and monitor BirchStreet catalogues and purchasing statistics for suppliers and hotels regionally.
• Assist with onboarding new suppliers and customers, including eProcurement setup, orientation, and kick-off meetings.
• Provide general administrative support to the HSM team, including presentations, system updates, and document maintenance.
• Direct hotel, supplier, and cross-functional inquiries to the appropriate contacts within HSM.
• Attend departmental meetings relevant to assigned work and analysis topics.
• Research and provide business information to support HSM objectives.
• Manage finance setup and approval processes for F&B suppliers through the HAFS team.
• Gather and analyze data from sources such as BirchStreet, Salesforce, and internal databases to identify opportunities and improvement areas.
• Maintain departmental trackers (e.g., savings, incentives, category competitiveness, inflation, projects).
• Support ESG reporting and administration (e.g., EcoVadis tracking).
• Maintain document storage systems (SharePoint, Lobby, Deal Registry).
• Create and maintain program bulletins.
• Ensure adherence to company procurement policies and legal requirements.
• Track supplier certifications, insurance, and compliance documentation.
  
  

Procurement support (50%). You will:

• Research product availability, pricing, specifications, and usage requirements.
• Analyze supplier performance using multiple data streams.
• Manage supplier KPIs and service-level commitments, reporting progress to stakeholders.
• Build and maintain strong relationships with local, regional, and national suppliers.
• Execute competitive tenders for selected categories in collaboration with Category Management and UK&I operations teams.
• Support contracting activities for Category Management and UK&I operations.
• Negotiate pricing, terms, and conditions with suppliers.
• Draft, review, and maintain supplier contracts.
• Monitor market trends and pricing to inform sourcing decisions.
• Identify and implement opportunities for cost reduction.
• Work with suppliers to improve performance and innovation.
  
  

The success in this role will demonstrate itself through the following attributes and skills:

• A business / hospitality university degree or experience in lieu thereof.
• Strong understanding of the Hospitality industry and market trends.
• Proven experience in a Support/Administrative role.
• Excellent verbal and written communication.
• Collaborative mindset to work with cross-functional teams.
• Commitment to providing excellent customer service and ensuring customer satisfaction.
• Excellent time management skills and the ability to meet targets.
• Strong interpersonal and relationship building skills.
• Highly numerate and exceptional attention to detail and accuracy.
• Ability to work under pressure with a flexible approach to effectively handle multiple demands.
• Proficient in Excel with the ability to quickly learn new programs as required.
• Make recommendations on issues pertaining to areas of work responsibilities, which may improve operations within the department or reduce costs.
• Work co-operatively with colleagues in the department to ensure team commitment.
• Take part in all necessary training offered and be proactive in requesting training to meet personal developmental needs.
• Maintain good relationships with all divisions and branches of the company and with external suppliers and contractors.
• Ensure maintenance and security of company property, equipment and stock.
• Maintain a professional & well-kept appearance.
• Ensure compliance with health and safety in regard to office environment training.
• Ensure work tasks are completed accurately and promptly that may require working periodic unsociable hours.
• Able to travel (including overnight stays) to fulfil business requirements, attend departmental meetings and training course as deemed necessary.
• Prior experience utilizing Coupa/Smart Spend, Salesforce and Birchstreet.
  
  

What will it be like to work for Hilton?

Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 9,000 properties with more than 1.3M rooms in 141 countries and territories, Hilton offers countless opportunities. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have and have an affinity for Sales, you may be just the person we are looking for to join our team.

Work Locations

Hilton - Regional Headquarters - Europe

Schedule

Full-time

Brand

Hilton Supply Management

Shift

Day Job

Job Level

Team Member

Job

Supply Management, Procurement, Purchasing, and Receiving