Help to claim Adviser
Citizens Advice
Date: 2 weeks ago
City: Portsmouth
Contract type: Full time
Citizens Advice Portsmouth are looking for Help to Claim Advisers to join our team.
As part of our Help to Claim team you will help people to make claims for Universal Credit through to their first payment. You will guide people through the claims process, offering them tailored support helping them to get to their first payment and ensuring that they are able to manage it when it is in payment. You will also assist claimants with matters such as carrying out benefits checks and form filling. You will also identify appropriate signpost/referrals for advice needs outside the scope of the project.
You will play a key role in ensuring clients receive good quality advice via telephone and digital channels and will contribute to team rotas, targets and KPI’s.
Whilst we can accommodate Help to Claim staff within the Portsmouth office, all Help to Claim team meetings and supervision are delivered remotely. If you are working from home, you will be provided with the equipment required.
The service is available from 8am – 6pm Monday to Friday, we offer between 30 and 37 hour contracts.
Hours would be discussed with successful applicants.
As part of our Help to Claim team you will help people to make claims for Universal Credit through to their first payment. You will guide people through the claims process, offering them tailored support helping them to get to their first payment and ensuring that they are able to manage it when it is in payment. You will also assist claimants with matters such as carrying out benefits checks and form filling. You will also identify appropriate signpost/referrals for advice needs outside the scope of the project.
You will play a key role in ensuring clients receive good quality advice via telephone and digital channels and will contribute to team rotas, targets and KPI’s.
Whilst we can accommodate Help to Claim staff within the Portsmouth office, all Help to Claim team meetings and supervision are delivered remotely. If you are working from home, you will be provided with the equipment required.
The service is available from 8am – 6pm Monday to Friday, we offer between 30 and 37 hour contracts.
Hours would be discussed with successful applicants.
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