Head of Operational Training

Job Introduction

The Benefits

Health and Wellbeing Plans

23 days paid holiday

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Bonus

Travel Allowance

The role

The Head of Operational Training is a pivotal when it comes to the continued growth and development of the function. As well as leading, developing and supporting multiple regional trainers across the country the Head of Operational training with be accountable for generating revenue through marketing and cold selling of industry and sector-based courses, ensuring that we deliver “the best in class” solution for our internal teams, clients, social value partners and public.

Your core role will include but not be limited to the following activities:

Design and oversee the implementation of training programs that address the operational needs of the organisation.

Conduct training needs assessments to identify gaps and areas for further training or improvement, ensuring compliance is at the forefront.

Be an industry leader and advocate for the training delivered. Socialise this by utilising social media platforms and contacts. Whilst influencing industry leaders and governing bodies.

Hold regular counsel with clients and suppliers to ensure we deliver on our contractual training requirements.

Conduct IQA and EQA assessments on a regular and compliant basis with all regional trainers. Ensuring that the integrity of the training is maintained at all times.

Work closely with department heads to ensure training programs are relevant and effective.

Use metrics and feedback to assess the effectiveness of training programs and make necessary adjustments.

Oversee the training budget, ensuring cost-effective use of resources.

Increase revenue by marketing and selling the SIA course to the public.

Aligned with the Head of ESG work to strengthen our social value portfolio, tapping into the government funds that are available.

Ensure all training programs comply with industry standards and regulatory requirements.

Provide leadership and guidance to the training team, fostering a culture of continuous improvement.

Ensuring that the team offer the “best in class” training by coaching and mentoring the team members.

Research and explore opportunity to tap into further funding and to create a stand-a-lone training entity.

The ideal candidate

Bachelor’s degree in business administration, Human Resources, CIPD Level 7 in Learning and Development, or a related field. A Master’s degree or MBA is preferred.

Proven experience in a senior training or operational role, with a track record of developing and implementing successful training programs.

Strong leadership and management skills, excellent communication and interpersonal skills, and proficiency in data analysis and reporting.

In-depth understanding of operational processes and best practices, as well as familiarity with training methodologies and tools.

Has demonstrable man-management and leadership experience within Security and FM sector.

Extensive experience of understanding financial principles. Having the ability to analyse and navigated the impact of financial decision and problem solving.

This role is crucial for ensuring that employees are continuously developing their skills, and that the organisation remains competitive and efficient.

Location:- Flexible with Travel

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About Us

Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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