Head of Engineering

Job Title: Head of Engineering

Salary: To £95,000 plus excellent package

Location: Walsall, West Midlands UK

Hours: 37.5 hours per week

Join Echo Managed Services as Head of Engineering to lead and inspire a global team of over 60 exceptional engineers across the UK and India. Shape the technical vision and drive innovation with AI-powered solutions while designing scalable and secure Salesforce-based architectures. Champion modern Agile and DevSecOps practices, oversee product delivery and collaborate with cross-functional teams to deliver cutting-edge technology aligned with business goals.

If you're passionate about emerging technologies and fostering a culture of excellence, this role is your opportunity to shine.

Who We Are

Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of a forward-thinking organisation that values collaboration, integrity, and continuous improvement.

The Role

Key Responsibilities:

• Technical Leadership & Strategy: Define and implement the technical vision, ensuring alignment with business objectives and industry trends
• Architecture & Scalability: Design and oversee scalable, secure, and high-performing architecture for our Salesforce-based solutions
• Engineering Leadership: Build and lead a high-performing engineering team 60+ across UK and India, fostering a culture of excellence, continuous improvement, and innovation
• Manage the delivery of the product & technical roadmap consistent with SDLC and Agile processes across the team
• Agile & DevSecOps: Champion modern engineering practices, including agile methodologies, CI/CD, automated testing, and DevSecOps
• Financial management and cost control: Ensure clear accountabilities for budgets for tools and people across the engineering estate
• AI & Emerging Tech: Drive research and adoption of AI-powered solutions, automation, and other emerging technologies within our product roadmap
• Collaboration & Communication: Work closely with product management, customer service, and leadership teams to translate business needs into scalable technical solutions
• Governance & Compliance: Ensure adherence to security, regulatory, and quality standards relevant to our industry
• Where appropriate identify and recommend external partners for the delivery of best-in-class technologies suitable for client applications
  
  

Experience

What You’ll Need:

• Experience managing international Software Development and Testing teams to deliver software that meets the needs of users, ideally within a Salesforce business
• Expertise in Salesforce development, architecture, and ecosystem
• Strong knowledge of scalable SaaS architectures, API design, and cloud-native technologies
• Proven track record of leading and scaling engineering teams in an agile environment
• Proven experience in developing standards and process improvement
• A record of Implementing mechanisms to monitor, manage and provide progress on all software development activities
• Excellent communication and stakeholder management skills
  
  

Skills

• Salesforce development and ecosystem
• Prince2, PMBoK or AgilePM qualifications
• ScrumMaster or Product Owner experience
• Agile DSDM or Scrum exposure
  
  

Characteristics

• Strategic Thinker: Able to anticipate industry trends and align technology with long-term business goals
• Innovative & Curious: exploring new technologies and methodologies to drive product excellence
• Resilient & Adaptable: Thrives in a fast-paced, evolving environment and embraces challenges as opportunities
• Collaborative & Influential: Builds strong inclusive relationships across teams and effectively influences stakeholders at all levels
• Detail-Oriented & Execution-Focused: Balances strategic vision with the ability to execute and deliver high-quality solutions
  
  

Qualifications

• Degree level qualified or relevant equivalent qualification or experience
  
  

What You’ll Get In Return

• £95,000 plus excellent package
• Pension scheme with employer contributions
• Hybrid working
• 25 days holiday + bank holidays
• 24/7 GP service
• Access to my premier benefits – store discounts
• Employee Well-being programme
• Onsite Gym