GTM Ops Manager

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing.

Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

We are looking for a GTM Ops Manager to shape how the Commercial (Marketing, Account Management and Sales) teams work. The role is a combination of project management of growth initiatives, revenue operations and supporting cross-functional collaboration.

It is ideal for a proactive and creative self-starter who enjoys building processes for scale, automating workflows and ensuring efficiencies to enable teams to achieve their results.

While this role has a large degree of independence and ownership, the projects and direction of the team are clearly defined. The role reports directly to Commercial Strategy Lead and involves close collaboration with Chief Commercial Officer (both are ex-Amazon leaders).

Responsibilities 

• Lead Commercial workflows: analyse, design, implement and optimise Commercial team workflows and tools such as: CRM processes (HubSpot), shipper onboarding, account handover, sales enablement.
• Manage technical integrations: scope requirements for new and existing shipper integrations; own the roadmap for the upcoming integrations to ensure smooth shipper launches; liaise with Sales and Tech teams to provide effective prioritisation and communication.
• Own reporting and commercial metrics to accelerate data-driven decision making in the Commercial team.
• Contribute to pricing workstream - develop a pricing model, respond to teams’ requests for bespoke quotes, run audit mechanisms and analyse profitability.

 Requirements 

• 2-3 years of complex problem solving experience in a fast-paced environment either in quickly growing startups and/or Big Tech.
• Experience and track record in managing projects with 10+ stakeholders and excellent communication skills to implement changes in organisations.
• Proven ability to identify bottlenecks and areas for automation, suggest solutions and introduce improvements.
• Experience building processes for scale and high attention to detail for execution and implementation.
• A good level of technical understanding (on the conceptual level) to actively participate in the projects with Tech and Data teams.
• Excellent commercial acumen, analytical skills, systems-thinking ability and interpersonal skills.

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
• 25 days of holiday allowance plus public holidays
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision & mental health therapy
• Bi-annual performance reviews and tailored development plans
• Competitive salary + EMI options scheme
• Annual compensation review 
• Team lunch provided once a week
• Quarterly team socials and annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• Community volunteer days
• Cycle to work scheme
• Dog friendly office and depots
• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more?

• Meet the team in 60 seconds: Behind the scenes with HIVED
• HIVED is B Corporation certified
• We are named as UK StartUp of the Year 2024
• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network
• Check the Impact Report 2024
• Keep up with HIVED here