Global Security Operations Centre Specialist- Associate

Job Description

Are you ready to make a significant impact on global security operations? As a Global Security Operations Centre Specialist, you'll play a crucial role in safeguarding our firm's personnel, assets, and operations across the EMEA region. This is your chance to work in a dynamic environment, where every day brings new challenges and opportunities to grow. Join us and be part of a team that values your expertise and dedication to security and crisis management.

The position of Global Security Operations Centre (GSOC) Specialist is fully office-based, requiring work on a rotational shift pattern of day (0700-1900) and night shifts (1900-0700), including weekends and public holidays.

As a Global Security Operations Centre Specialist in our Security Operations team, you will manage day-to-day operations and incidents, ensuring the safety and security of our firm's personnel and assets. You will work closely with stakeholders to provide situational updates and support, while also playing a key role in our crisis management structure. This position offers the opportunity to work in a fast-paced environment, where your skills and expertise will be valued and utilized to their fullest potential.

Job Responsibilities

• Provide support and situational updates to stakeholders for incidents impacting employees, assets, or operations.
• Monitor and manage travel security operations, ensuring high-risk travel is assessed and supported.
• Serve as the first point of contact for enquiries from across the firm.
• Support crisis management by organizing meetings, taking notes, and providing updates.
• Monitor critical facility alarms and ensure timely responses within established SLAs.
• Conduct thorough investigations using CCTV and monitoring applications.
• Conduct alarm testing, identify faults, and follow up until resolved.
• Compile and send travel and analytical reports as required.
  
  

Required Qualifications, Capabilities, And Skills

• Experience in Incident Management, Security Operations Centres, or Crisis Management.
• Ability to work in a fast-paced environment and balance multiple workstreams.
• Exceptional written communication skills for producing comprehensive reports.
• Excellent communication and customer service skills, confident in presenting at high levels.
• Understanding of potential threats to personnel, assets, and operations.
• Attention to detail and ability to follow processes and procedures.
• Computer literate with proficiency in Microsoft applications.
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience in access control, alarm monitoring, intruder detection, and CCTV monitoring applications.
• Aptitude to identify areas for improvement in processes and procedures.
  
  

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.