General Manager (Estates/Facilities)

Opportunity for an experience Facilities Manager to join UPP to oversee their FM Contract at University of Plymouth.

Client Details

We have an excellent opportunity for an experienced Facilities Manager to join a leading multi-disciplinary organisation within their Facilities Management (FM) division. They operate solely in the student accommodation sector and partner with some of the UK's leading universities delivering student-centric FM solutions.

UPP are looking for a General Manager to oversee their FM contract at University of Plymouth managing a cluster of campus based residential buildings consisting of circa 1700 beds.

The University of Plymouth incorporates six different halls of residence, a combination of new build, asset transfer and redeveloped residence. Within these halls they offer a flexible range of affordable accommodation where social spaces are prioritised to support wellbeing. All the halls are located on campus or within the nearby student village.

Description

The General Manager will be responsible for the overall delivery of contracted facilities management services for the portfolio, ensuring it is well maintained, compliant and fit for purpose whilst delivering a safe and secure environment for its students. Monitoring the service delivery to ensure continuous improvement and to identify opportunities which will enhance the University's and students' satisfaction. You will have three direct reports in a team of circa 50 maintenance, cleaning and front of house staff.

Key responsibilities also include:

• Ensure all contracted KPI's / SLA's are met. Provide regular reports and appraisals.
• Plan and deliver the annual PPM and statutory compliance programme within the defined timescale and budget, ensuring remedials are identified and rectified within the appropriate time frames.
• Effective relationships management with all key stakeholders including the university, students, external suppliers and contractors.
• Ensure that the company's CAFM system is fully utilised, and all asset data is correct and updated.
• Guarantee all Health, Safety & Compliance obligations are met
• Overseeing all budgets / accounts (P&L) and continuously identify areas for improved cost efficiency and revenue enhancing opportunities.
• Plan and deliver the annual summer works programme within the defined timescale and budget.
• Drive and implement sustainable practices across the site,

Profile

• Experience in a similar role managing total FM (high rise residential / student accommodation experience would be advantageous but not essential)
• Excellent communication and relationships management skills with a range of internal and external stakeholders
• Strong experience in people management and development, enabling a motivated and high-performing team.
• Possess a strong commercial acumen, with a focus on profitability, sustainable growth, financial management and reporting.
• An excellent understanding of maintenance issues relating to residential buildings.
• Member of IWFM or another relevant professional organisation
• IOSH / NEBOSH certification

Job Offer

• Circa £54,000 annual salary
• 29 days annual leave + bank holidays
• Annual discretionary bonus (up to 20%)
• Pension scheme
• Private medical insurance
• Life assurance (x4)
• Additional 2 days leave for volunteering / personal development
• Discounted gym membership
• Access to rewards / schemes / discounts portal