General Manager

General Manager

Salary: £47,000 – £52,000 per annum (on-target earnings, including bonus)

Contract: Full-time

Location: Cheltenham

Sector: General Management / Hospitality / Leisure

About the Role

Our client, a fast-growing leisure and hospitality brand, is seeking a General Manager to lead their Cheltenham venue. This is an exciting opportunity for an experienced hospitality professional to take full ownership of venue operations, ensuring an exceptional customer experience while driving commercial and operational excellence.

As General Manager, you will inspire and lead a team to deliver outstanding service, while managing all aspects of the business with full profit and loss accountability. The role offers autonomy and the chance to make a significant impact on the continued success and growth of the venue.

Key Responsibilities

• Lead, train, and motivate a team to deliver an exceptional guest experience.
• Ensure commercial and operational excellence, achieving and exceeding KPI targets.
• Oversee all aspects of venue operations with full P&L accountability.
• Work closely with senior operations teams to maximise service delivery and business growth.
• Maintain high standards of hospitality, food, and beverage service.

Candidate Profile

The successful candidate will demonstrate:

• Previous experience as a General Manager or Venue Manager in a customer-focused hospitality setting.
• Strong leadership skills with the ability to inspire and engage teams.
• Excellent understanding of business finance and commercial performance.
• A genuine passion for hospitality, food, drink, and customer service.
• An entrepreneurial spirit with strong business acumen and self-drive.

Rewards & Benefits

• Competitive salary package with on-target earnings of £47,000 – £52,000 per annum (including bonus).
• Unlimited complimentary access to the client’s venues.
• 50% discount on food and drink.
• Wagestream membership (access to wages as earned).
• 24/7 Employee Assistance Programme (covering wellbeing, legal, family, financial support).
• Retail discounts.
• Cycle to Work scheme.
• Staff events, team socials, and incentives.

Application Process

• If you are a dynamic hospitality leader with a passion for people and service excellence, we encourage you to apply for this exciting opportunity.