Application Support Engineer
itecopeople
Date: 2 weeks ago
City: Cheltenham
Contract type: Full time
DV-Cleared Application Support Engineer - Contract (Outside IR35)
The Role
We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.
Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)
Rate: £500 - £600 per day
Clearance: Active DV clearance required
Start: ASAP
Duration: 6 months
Key Responsibilities
Build & Deploy
The Role
We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence.
Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week)
Rate: £500 - £600 per day
Clearance: Active DV clearance required
Start: ASAP
Duration: 6 months
Key Responsibilities
Build & Deploy
- Manage and maintain CI/CD pipelines using Java, Maven, and NPM.
- Configure and execute automated test suites with Maven and Cypress.
- Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker.
- Configure and integrate third-party software and appliances.
- Track service performance and availability using Influx and Grafana.
- Configure alerts to detect issues before they escalate.
- Analyse logs and investigate anomalies in system behaviour.
- Provide 2nd/3rd line support, resolving issues and answering business queries.
- Manage incidents, escalate problems, and conduct root cause analysis.
- Implement proactive changes to improve service stability.
- Automate tasks to reduce manual workload.
- Conduct OS health checks, patching, and database housekeeping.
- Support multi-site data centre operations.
- Experience in a managed service environment with strong service delivery focus.
- Hands-on with Infrastructure as Code (Terraform, Ansible).
- Application development experience (Java or similar).
- Strong problem-solving and analytical skills with sound decision-making.
- Excellent communication and stakeholder management.
- Proficient with Git version control.
- Experience with microservices deployment and administration.
- Familiarity with messaging platforms (e.g., AMQP).
- Knowledge of S3 object storage.
- Experience with RDBMS (Oracle or similar)
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