Field Installations Manager

Wren Kitchens


Date: 3 weeks ago
City: Watford
Contract type: Full time
About The Role

As a Field Installation Manager at Wren, you'll oversee kitchen and bedroom installations from start to finish, ensuring smooth delivery and high customer satisfaction. You’ll manage subcontracted teams, uphold quality standards, and take full ownership of each project—from job allocation to final sign-off. Covering locations Hatfield, St Albans, Watford, Uxbridge and Wembley

Key Responsibilities:

  • Manage end-to-end installation, ensuring clear customer communication throughout.
  • Coordinate with central teams to keep projects on schedule and resolve issues swiftly.
  • Guide and support subcontractors on-site, ensuring quality and compliance.
  • Schedule and monitor installations to meet deadlines and standards.
  • Audit site work for quality, safety, and adherence to the Wren Way.
  • Assess new subcontractors for skill, quality, and fit.
  • Communicate progress and resolve concerns to maintain customer satisfaction.
  • Collaborate with suppliers, contractors, and internal teams to streamline processes.
  • Track costs and optimize resource use.
  • Handle warranty site visits and escalate issues to resolution.
  • Conduct technical visits for escalated cases and report findings.
  • Work with showroom teams to gather feedback and support improvements.

In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS)Responsibilities document.

What Wren offer?

  • Life Assurance after 2 years' service
  • Personalised progression plan with clear career opportunities
  • Individual training budget for personal development
  • EE discount
  • Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
  • Eye Care Vouchers
  • Refer a Friend Scheme

About You

  • Experienced in installation management, especially in kitchens and bedrooms
  • Strong knowledge of installation, carpentry, and construction practices
  • Familiar with industry regulations
  • Skilled in managing full project lifecycle and customer satisfaction
  • Collaborative with contact centre coordinators for on-time delivery
  • Proficient in evaluating and selecting skilled subcontractors
  • Strong leader, capable of managing multiple teams and projects
  • Excellent communicator with customers and teams
  • Flexible and willing to travel
  • Positive, can-do attitude

About The Company

Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!

This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

HWS Sales Support EMEA

Hilton, Watford
17 hours ago
Hilton is looking for Sales Support to support the administrative and reporting efforts and processes of multiple Hilton Worldwide Sales teams including IBT, MICE, ASO, BEAC, Leisure, Luxury and Sports. The role will also support with the management of some group opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide...

Customer Service Consultant - Watford

HSBC, Watford
2 weeks ago
What You'll DoThe role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support...

Business Systems Analyst

BoF Careers, Watford
3 weeks ago
Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph...