European Customer Service Representative (m/w/d)

Welcome to Syensqo! It's all about chemistry and the collaboration of the brightest minds here. Your strengths, ideas, and commitment matter to us in securing the future of our planet.

We are looking for:
Our company is one of the world’s leading providers of composite materials and is recognized by its customers as a successful innovator and provider of reliable, high-performance solutions with added value. The Composite Materials Global Business Unit (GBU) develops, manufactures, and markets most of the materials required for the production of automotive and aerospace structures, such as prepregs, adhesives, and coating films.
We are seeking a dedicated and enthusiastic customer service representative with multilingual skills and quick learning abilities. You will be an important part of the European Customer Service team. You will work at the interface between the commercial and supply chain organizations. You will manage and support your own customer portfolio, ensuring that customer orders are always accurately processed by the company. As a member of the European Customer Service team, you will report to the Head of European Customer Service and act as the link between our customers and internal departments.

We need you for:

• Supporting our international key account customers
• Independently preparing calculations and quotes
• Processing document requests
• Coordinating and handling customer projects in close collaboration with key account management and internal departments
• Supporting claims management
  
  
  

We offer:

• Challenging tasks, short decision-making processes, and high responsibility in a modern working environment
• Space for innovative thinking and growth
• A company culture that promotes continuous learning and diversity
• Excellent career opportunities in a globally leading company
  
  
  

You bring:

• A completed degree or commercial training
• Ideally, experience in sales or customer service for key account customers
• Fluent in German, French, and English
• Good working knowledge of common MS Office products
• Knowledge of SAP and Salesforce is a plus
  
  
  

You will receive:

• Competitive salary and benefits package
• 16 weeks of maternity/paternity and parental leave, depending on local regulations
• Training platform for all employees
• Well-being programs to promote work-life balance
  
  
  

Additional information:

• Occasional customer visits/travel to other locations may be required
• Home office is possible after the onboarding period
  
  
  

IMPORTANT: To ensure your application is considered, please send your resume in English.
At Syensqo, you will develop solutions that improve our lives and the environment. With over 13,000 colleagues worldwide, we work together to create safe, clean, and sustainable products for your everyday life – whether at home, at work, or on the go.
We value diversity and uniqueness. Regardless of your background, age, or gender – you are welcome here. Do you need assistance with the application process? Let us know, we are happy to help.
Do you have questions about the position or the application process? Jasmin Schäfer is available at +49 152 54604511 and would be happy to assist you.
Apply even if you don't meet all the requirements – we look forward to hearing from you!
Syensqo is an independent company, formed from the spin-off of Solvay. During the application process, emails to you may also contain a Solvay domain.