Engagement Interviewer

Salary: £25,512 FTE

Hours: 20 hours per week (5 × 4-hour shifts)

Flexibility: Flexible working pattern, must be available 1–5pm, twice a week

The Role

We are looking for an Engagement Interviewer to join our team. You will contact employees who have recently joined or left our clients, carrying out structured, anonymous and unbiased interviews to capture their feedback. Interviews are conducted over the phone with responses recorded verbatim using call recording and transcription tools.

Key Responsibilities

• Conduct professional phone engagement and exit interviews on behalf of clients.
• Follow a structured set of questions while probing for meaningful detail.
• Build trust quickly and represent ResourceBank with professionalism.
• Treat participants with empathy, respect, and neutrality — even when feedback is difficult.
• Maintain confidentiality and escalate sensitive issues appropriately
• Capture responses accurately - review and tidy transcripts for clarity.
• Keep clear, consistent records in Excel trackers (notes, dates, outcomes).
• Manage your own diary, call-backs, and workload effectively.
• Stay resilient during challenging conversations and ensure accurate, high-quality data collection.
• Work independently while following structured processes and adapting if response rates are low.

Life at ResourceBank

Based at our head office in Central Park, Telford, we’re a close-knit team who value collaboration, support, and celebration.

• Lively kitchen chats over coffee, tea, and the occasional treat
• Breakout space with table tennis, pool, and darts
• Cutting-edge recruitment tech and AI to support your work
• Regular socials — from BBQs and parties to virtual quizzes

What You’ll Get in Return

• Generous pension contribution
• 25 days holiday FTE (plus bank holidays), increasing with service
• Holiday buy & sell scheme, Cycle to Work and IT purchase schemes
• Healthcare cash plan (dental, optical, everyday expenses), plus shopping discounts
• Company sick pay & Employee Assistance Programme
• Enhanced maternity, paternity & adoption benefits
• Financial support for work-related and personal training