Emergency Call Handler - Evenings & Weekends - Part Time
Appello UK
Date: 3 weeks ago
City: Norwich
Contract type: Part time
EMERGENCY CALL HANDLER - Evenings & Weekends
Hours: 18 hours per weekShift pattern: You will be working 3 days per week between Monday and Sunday. The hours you'll be working are from 16:00 to 22:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Salary: £11,522.16 per annum (£12.31 per hour)
Location: Hybrid - NorwichStart Date : 3rd November 2025
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.
You have had a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough, so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
THE ROLE
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello
can save the day
or save a life
That's the power of hello
At Careline365, every call you answer makes a difference.
With a cool head an empathetic manner you will be answering varying calls , anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
READY TO APPLY
If you are interested in this role please follow upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Hours: 18 hours per weekShift pattern: You will be working 3 days per week between Monday and Sunday. The hours you'll be working are from 16:00 to 22:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance.
Salary: £11,522.16 per annum (£12.31 per hour)
Location: Hybrid - NorwichStart Date : 3rd November 2025
- You need to be able to commit to 4 weeks of Full Time Training, Monday - Friday 09:30 - 17:00 ** For this role, you need 5mpbs upload and 15mpbs download internet speed
- 119 hours holiday rising to 126 with length of service. This includes bank holidays that you will work (if rotated).
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% employers contribution
- Cycle to work scheme
- Smart Tech scheme
- Free on-site parking
You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.
You have had a minimum of a year's experience in a call centre environment dealing with customers and have worked remotely.
A good general standard of education is required, but we believe that with the right core values and training, you could thrive in this role.
This is a rewarding role where trust is key. But it can also be tough, so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
THE ROLE
The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.
Your hello
can save the day
or save a life
That's the power of hello
At Careline365, every call you answer makes a difference.
With a cool head an empathetic manner you will be answering varying calls , anything from providing reassurance, actioning accidental calls or test calls, to contacting emergency services.
READY TO APPLY
If you are interested in this role please follow upload your CV and answer a few questions about yourself. For more hints and tips check out our guide here!
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Cleaning Site Supervisor - Hewett Academy
South West Norse,
Norwich
3 days ago
Job DescriptionCleaning Site Supervisor – Hewett Academy £12.54 per hourWe have a successful partnership with Hewett Academy and we are looking to recruit a Cleaning Site Supervisor on a part time basis, you'll be required to work 17.25 hours per week Mon-Thurs 4:00-7:30pm-Fri 4:00-7:15pm.The RoleAlongside supervising the delivery of the contractual cleaning service, it will be your responsibility to co-ordinate...
Head Of Centre - Property Management
LRG,
Norwich
2 weeks ago
Job Title: Head of Centre – Property Management Location: NorwichBrand: Leaders Salary: up to £49,000 OTE inclusive of commission and based on experience.Hours: Monday to Friday 9am to 5:30pmAbout Leaders: Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment...
Delivery Driver PT 20 hrs
LKQ Corporation,
Norwich
2 weeks ago
Job OverviewJoin LKQ UK & Ireland as a Delivery Driver and play a key role in keeping our customers moving by delivering parts safely and on time. You’ll be the friendly face of the branch, building great relationships while ensuring excellent service with every drop. If you enjoy driving, being out on the road, and working as part of a...
