Head Of Centre - Property Management

Job Title: Head of Centre – Property Management 

Location: Norwich

Brand: Leaders 

Salary:  up to £49,000 OTE inclusive of commission and based on experience.

Hours: Monday to Friday 9am to 5:30pm

About Leaders:   

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities: 

Reporting to the Regional Manager/Director, Leaders are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Norwich. To be successful within this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional to support strategic objectives. 

Key Responsibilities: 

• Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output. 
• Conducting Morning Meetings 
• Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region. 
• Providing support and guidance with the implementation of new legislation and 
• Help investigate customer complaint and propose/undertake appropriate response. 
• Help to co-ordinate and where possible provide training. 
• Support the Property Management department through guidance and mentoring to achieve strategic objectives 
• Support audits of property management departments in conjunction with branch audits. 
• Ensuring that property management best practice is shared 
• Checking Gas Daily to ensure process has been adhered to, having relevant conversations 
• Monitoring teams overdue workflows, having relevant conversations 
• Monitor the churn report, having relevant conversations. 
• Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation. 
• Working on group projects or initiatives along with the RPM to ensure successful implementation. 
• Direct line management responsibility in relation to Property management Team Leaders 
• Responsibility to enforce strategic objectives 
• Conducting Interviews 
• Ensuring adequate cover in the department when it comes to holidays and days off 
• Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale 
• To be the point of contact for the lettings/Branch managers to resolve issues with the property management team 
• To be a point of contact for out of hours emergencies and to act in accordance with best judgement

What are we looking for: 

• Excellent communication, written and verbal  
• Professional telephone manner 
• Organisational skills, time management and attention to detail 
• Experience leading a team 
• Proven history working within the Property Industry 
• Up to date knowledge of legislation 
• Full UK Driving License Required 

What we can offer you: 

• Proven track record for career growth and advancement within the company 
• Market leading training and ongoing professional development  
• Access to a diverse portfolio of properties 
• Supportive and collaborative team environment 

Benefits: 

• Competitive base salary and additional incentives 
• Quarterly and yearly awards
• Salary sacrifice pension scheme  
• Generous Holiday allowance, increasing by 1 day per year based on service 
• Excellent Parental leave and newly introduced Fertility policy 
• Staff discounts 

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. 

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.