Digital Product Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Help define the product design and solution strategy for A2A / money movement products and services used across American Express.
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  Engage with and influence internal business stakeholders and partners to understand customer requirements, flesh out capability details, collaborate on new/relevant design concepts, and co-develop solutions to deliver on Enterprise goals.
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  Understand evolving regulations and product strategies to inform the Payment product design and ultimately achieve business objectives.
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  Identify opportunities to leverage existing payment capabilities to deliver value for new use cases or new markets.
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  Leverage external industry data and internal product metrics to inform product solutions.
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  Deliver detailed business and/or technical process flows, detailed capabilities and review with Product Owners to refine into Product Features for Technical delivery.
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  Own, update, and prioritize the artefacts related to E2E Solution Design for Payments, included process flows, Impacted Teams, and Capabilities.
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  Identifying opportunities for solutions that deliver incremental benefit, expedited Time To Market, and strategic longer term competitive advantage.
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  Collaborate with Product Owners, Product Managers and Technology stakeholders at all levels, to align on product roadmap including new product features and enhanced services, as required to deliver on the overarching strategy. Ability to communicate to a wide range of audiences and influence at various levels.
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  Define capabilities for new payment products and services, identify/prioritize use cases, and help support the design of “minimum viable product” features and user stories to ensure a focus on delivering maximum value.
  

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  Relevant experience: Experience in product design, technology solutioning, Business Architecture, Business Process Improvement, Data Architecture preferred.
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  Passion for payments: Passion for emerging payments, fintechs, and the evolving payments landscape (e.g., real time payments, PSD2, APM’s, etc.). Knowledge of A2A money movement (ACH, wires, RTP, etc.) a plus.
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  Results-oriented: Passion to drive strategies to deliver results in a dynamic and highly matrixed environment.
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  Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership.
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  Entrepreneurial spirit: Ability to mobilize and lead cross-functional team collaboration to achieve results in a fast paced, multi-partner environment with constant change.
• Highly collaborative: Ability to effectively collaborate with and build strong relationships with internal and external stakeholders to deliver on shared objectives.
• Agility: Ability to operate in ambiguity, white space, and an environment with quickly-evolving priorities.
• Effective communicator and influencer: Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience.
  

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities