Digital Adoption and Training Officer - Hybrid Role

Job Introduction

Digital Adoption & Training Officer

Location: Head Office, Faversham, Kent – Hybrid Role

Full-time | 37 hours per week

Are you passionate about helping others embrace technology and improve care through innovation?

Avante Care & Support is looking for a dynamic Digital Adoption & Training Officer to support the successful rollout and adoption of digital systems across our care homes and services.

In this role, you’ll be a key player in driving digital transformation, empowering frontline teams to feel confident with technology, and ensuring our systems enhance the quality of care we provide.

What You’ll Do

Drive Digital Change

• Support the implementation, rollout, and evaluation of digital care systems and tools.
• Be a go-to expert on platforms like Nourish, Camascope, and PainChek.
• Collect and escalate feedback to ensure systems work for the people using them.
  
  

Deliver Impactful Training

• Design and deliver engaging, tailored training—both in-person and online.
• Create easy-to-understand guides and resources for staff at all levels.
• Identify training needs and respond with practical, learner-friendly solutions.
  
  

Lead Effective Communication

• Clearly explain system changes and digital updates in a way that resonates with diverse teams.
• Ensure staff feel supported and informed through every step of the digital journey.
  
  

Promote Continuous Improvement

• Use feedback and data to identify areas for improvement and digital innovation.
• Continuously review and refine training and communication methods.
• Stay up to date with sector-leading tools and best practices in care technology.
  
  

Collaborate and Inspire

• Work closely with the Project Delivery Manager, care home managers, and IT teams.
• Encourage a positive digital culture rooted in support, learning, and confidence.
• Build strong working relationships with tech providers and internal stakeholders.
  
  

Essential

What You’ll Bring:

• Excellent communication skills—both written and verbal.
• Quick learner with the ability to explain tech to others.
• Organised, proactive, and confident working independently.
• A supportive, patient, and people-focused approach.
• Willingness to travel regularly to care homes (reliable transport essential).
• Experience working in a health or social care environment.
  
  

Desirable

• Previous experience delivering training or onboarding staff.
• Skilled at writing clear, user-friendly documentation.
• Familiarity with systems like Nourish, Camascope, or PainChek.
• Experience improving workflows or documenting operational processes.
  
  

Why Join Avante?

At Avante Care & Support, we believe in the power of compassionate care—and that technology, when used well, can help us deliver it even better. As part of our team, you'll help shape the future of digital care and improve the lives of those we support every day.

Why Join Us?

Competitive pay

FREE DBS check & uniform

Flexible working patterns

Pension contributions

Exclusive staff discounts at 800+ retailers

Training & career progression opportunities

24/7 access to GP & counselling

Employee recognition awards

Life Assurance

Ready to make a difference?

Apply now via our careers portal.

All roles are subject to Enhanced DBS checks. Avante is proud to be an Equal Opportunities Employer.

Due to high application volumes, we are only able to contact shortlisted candidates.

Thank you for considering a role with Avante Care & Support—together, we’re making care better.

Attached documents

• Job Description
  
  

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