Delivery Manager, Digital Workplace, DEX, XLA

Microsoft Modern/Digital Workplace Delivery Manager/ DEX / XLA

Location: Reading

Full-Time | Permanent

Are you passionate about driving modern workplace transformation through user-centric services? Do you thrive in a fast-paced advisory and delivery environment? If so, we want to hear from you.

We are looking for a Digital Workplace Delivery Manager to lead and deliver a portfolio of user-focused advisory and professional services. In this pivotal role, you will be responsible for shaping, delivering, and evolving Digital Workplace Experience service offerings to ensure clients achieve measurable business outcomes through people-first technology strategies.

Your Role and Responsibilities

As a Digital Workplace Delivery Manager, You Will

• Oversee and support presales activities, working closely with account managers, solution architects, and clients to articulate the value of user-centric workplace solutions.
• Serve as a subject matter expert, educating internal teams and enabling the wider business to better position and deliver new advisory services.
• Contribute to the growth and strategic direction of the Digital Workplace portfolio
• Maintain and grow strong customer and partner relationships, ensuring excellence in service delivery, engagement satisfaction, and ongoing customer loyalty.
• Represent and promote the Workplace Experience brand, both internally and externally, enhancing visibility and impact within the market.
  
  

Key Responsibilities

• Act as a trusted advisor to presales, sales, and delivery teams to ensure service design and execution are aligned.
• Collaborate with stakeholders to advance digital workplace initiatives, improving user experience and productivity.
• Ensure cross-functional alignment and effective service transition throughout project lifecycles.
• Drive continuous improvement of advisory offerings, tools, and delivery methods.
  
  

What You'll Bring

• Proven experience delivering digital workplace, end-user computing, or modern work advisory services in a customer-facing or consultancy capacity.
• Strong understanding of user-centric methodologies and frameworks such as persona mapping, XLA design, and adoption/change management.
• Experience in a presales or enablement role with a focus on modern workplace transformation.
• Excellent communication, presentation, and stakeholder management skills.
• Strategic mindset with the ability to translate business needs into actionable service solutions.
• Security clearance (or willingness to obtain) is a requirement for this position.
  
  

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.