Data Quality Analyst

Full time, Permanent - 37.5 hours per week

Home based.

£30,000 Per Annum Plus Benefits

Serco are recruiting for a Data Quality Analyst to join the team. Our Environmental Services business unit represents our presence in the waste management, streets, parking, and grounds maintenance market. The solutions team provide routing solutions for new bids and existing contracts to drive increased performance within Environmental Services business unit.

Reporting to the Solutions Lead, the successful applicant will be part of a team responsible for providing analysis and insight to allow the business to make informed, data-driven decisions. Several responsibilities will involve working with large and diverse datasets, so the successful candidate will need an inquisitive mind to extract and analyse the right data so it can be displayed in a way that is meaningful way to maximise impact.

In addition to working with data for the routing team, the role is responsible for identifying and highlighting insights and inconsistencies from operational route data, which includes innovative visual analytics to highlight trends and providing regular, professional updates to contract management teams to support their internal and external decision making. The role will also help contracts to digitise and standardise data where possible.

Main Accountabilities:

• Profile data to assess current data quality, such as completeness, validity, timeliness, volume.
• Monitor data quality issues, investigate root causes, and escalate issues to data owners as needed.
• Perform root cause analysis on data issues and recommend remediation actions.
• Work with Data owners, steward and key stakeholders to build data quality rulesets and data quality reporting to identify data errors and related trends, including resolution speed and volume.
• Identify data not apparent in our internal database system application.
• Function as a subject matter expert on data quality issues and provide guidance and support to stakeholders as needed.
• Lead data cleansing and enrichment initiatives to enhance the overall quality and accuracy of data.
• Work with the routing team to provide data in the correct format.
  
  

What you’ll need to do the role:

• Analytical experience in a business or academic setting, including data manipulation, analysis, and interpretation.
• Advanced Excel skills, including ability to join, manipulate, analyse multiple large data sets.
• Excellent stakeholder management skills.
• Excellent written and verbal communication with the ability to translate complex data and systems issues to non-technical customers, internally and externally.
• Strong presentation skills, to help illustrate metrics and analysis.
• Ability to problem solve, break down complex issues and develop solutions based on findings in the data.
• Ability to simplify complex situations and data and spot the underlying key issues.
• Ability to handle stressful situations with perseverance and professionalism.
• Ability to multi-task efficiently
• Able to interpret data accurately and develop creative, supportable, and implementable solutions to complex cross-functional business problems.
• Experience of delivery of personally owned activities and within larger programmes or several smaller projects with positive feedback
• Thrives in a fast-paced, rapidly changing environment and is willing to get stuck in when needed.
• Expertise in the use of office automation tools including Word, Excel, Visio and PowerPoint.
• Takes a consistent, positive approach and demonstrates repeated effort to overcome obstacles. Works effectively in different situations by adapting thinking and behaviour.
• Excellent planning, time management, communication, team working and attention to detail skills.
• Good problem-solving, data analysis, IT and presentation skills.
• Strategic thinker with continual focus on objectives, as well as timescales and budgets.
• Flexible to travel to sites when required, a driving licence is desirable but not essential.
  
  

What we offer:

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: A wide range of learning opportunitieswith over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
  
  

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.