Customer Support Specialist

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Renault Trucks in Tipton has a newly created position for a Customer Support Specialist (Key Account Advisor) to provide operational support to a large customer operating vans, trucks and trailers across multiple sites.You will be the Main co-ordinator between the Customer and Renault Truck Commercials / Renault Trucks UK.Paying c£35,000 - 40 hours a week with core hours of 8 hours a day and on call between 07.00-8.30 and 17.00 to 19.00

Overview - You will be the Point of Contact for all operational aftersales functions

Duties

• Co-ordinate with our client daily on VOR, bookings, parts orders and concerns, ensuring all bookings are correct and planned
• Point of contact for any other issues in the Renault Trucks network (service booking etc)
• Ensure all paperwork is correct and delivered following compliance requirements
• Point of contact for invoice and account queries
• Coordinate MOT bookings with relevant dealers and the client
• Liaise with RTC Dealers and the Dealer Network on VOR
• Liaise with RTUK on repair / technical programmes and special projects, manage the roll-out within RTC
• Coordinate breakdowns to closest RTC site (or coordinate back to the Tipton Van Centre if no lift availability)
• Hold monthly review meetings to discuss any operational or technical concerns with relevant DPMs in attendance
• Collate stats on defects / failures to identify trends or issues to escalate and get ahead of.
• Feedback weekly stats on downtime
• Managing and updating / implementing service contracts
  
  

What We Are Looking For

• An understanding of commercial vehicle maintenance is essential
• Tenacity (gravitas, ability to influence)
• Organisation skills
• Ability to record and analyse data
• Commercially aware
• Ability to work under pressure and multi task
  
  

Why Work For Us

https://www.renaulttruckcommercials.co.uk/careers/why-work-for-us/

• 25 days rising to 30 days with service
• pension scheme with employer contribution of up to 5%
• healthcare cash back scheme
• discounts across retailers, cinemas and theme parks ++
• discounted leasing/contract hire scheme
  
  

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.