Customer Support Engineer

Who we are

Budibase is an open-source workflow platform that helps over 200,000 teams transform their internal processes.

What we need

We are seeking a motivated and technically-minded Customer Success Engineer to join our growing team. In this role, you will support our customers, helping them succeed with Budibase. Budibase is a technical product -aimed at IT and software developers - thus, our Customer Success team are software engineers. This is an excellent opportunity for someone with a passion for problem-solving, a strong technical background, and a desire to help users with a complex product.

This is a remote position, but we are looking for candidates eligible to work in the UK. English fluency is essential.

What you’ll do

• Answer product questions via email, GitHub and occasionally on video calls.
• Advise customers on best practices with Budibase.
• Improve and update our documentation as we build out new product features.
• Implement minor feature requests and bug fixes, based on customer needs.
• Build Proof of Concepts (PoCs) using the Budibase platform to demonstrate solutions and best practices.
  
  

Requirements

• Excellent written and verbal communication.
• Ability to interpret customer needs and provide appropriate solutions.
• 1+ years experience in customer support or other customer-facing role.
• A technical mind - you’re comfortable learning new technologies.
• Knowledge of basic programming concepts and data structures.
  
  

Bonus

• Experience with databases or using REST APIs.
• Experience with Budibase or a similar low-code platform.
• DevOps experience - Docker, Kubernetes, Terraform, or major cloud hosting platforms.
  
  

Why Join Budibase

• Remote & Flexible Work: Enjoy the freedom of remote work with flexible working hours. Work-life balance is essential to us.
• Competitive Compensation. £30,000 - $50,000 (depending on experience).
• We're also happy to negotiate a 4-day work week.
• Equity, every team member gets stock options - you will share in Budibase’s success.
• Open, Inclusive Culture: Join a friendly, open, and transparent company culture
• Home office budget, kit out the space you’ll work in
• Annual company offsites - getting to know each other in person is important! In the last two years, we've been to Lisbon and Amsterdam.
  
  

Budibase is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.