Customer Support Advisor - Working From Home

Job Title:

Customer Support Advisor - Working From Home

Job Description

Customer Service Advisor, Permanent – Work from Home ROI

Experience The Power Of a Game-changing Career

Are you passionate about helping others and have a knack for communicating and problem-solving? If you’re tech-savvy and thrive on efficiency then this could be your calling!

We’re expanding our Customer Service team at Concentrix and we’re on the hunt for team players, and go-getters to join us working from home in the republic of Ireland!

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Customer Service Advisor on our team, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with, diagnosing and solving a range of issues and queries from our customers.

From troubleshooting technical glitches to billing queries, service support and guiding customers through products or features and how to optimise their use. As the first point of contact, you’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence.

To succeed, you’ll need to be an excellent communicator who can hear what is not being said and proactively offer solutions with empathy. We want people eager to learn and quick on the uptake. Overall your main priority will be to maintain or improve an excellent customer experience, as well as adding value for the customer through upsell of our products once their query is resolved.

Are you ready to expand your knowledge and further your career? Unlock endless possibilities for your future by applying today!

Career growth and personal development

This full time, work from home position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

Your Qualifications

Concentrix is a great match if you:

• Are proficient in English (oral and written)
• Are flexible to work shifts between, 8am – 9 pm from Monday to Friday (no weekends)
• Can commit to 100% training attendance to ensure you are fully prepared for your role.
• Embrace technology and have proficient computer literacy skills
• Have the ability to speedily navigate multiple systems effectively
• Have excellent interpersonal and communication skills
• Happy with sales, KPIs and comfortable with talking to people about their needs to upsell the correct products on each call.
  
  

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s In It For You

In this role, we offer benefits that help you support your unique lifestyle:

• An hourly rate of €13.61 (€28,300 per annum)
• Monthly Pay
• 40 Hour, permanent contract with 20 days paid holiday per year (increasing by 1 with each of your first 5 years up to 25 days) plus 10 bank holidays.
• Amazing regular incentive prizes for top performers
  
  

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

Only applicants who live and are legally authorized to work in the Republic of Ireland will be considered for this position.

Job Types: Full-time, Permanent

Pay: €28,300 per annum

Additional pay:

• Bonus scheme
  
  

Benefits:

• Company pension
• Sick pay
  
  

Work Location: Home Working

#Vertical2ROI

Location:

IRL Work-at-Home

Language Requirements:

Time Type:

Full time

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