Customer Support Advisor - Working From Home
Concentrix
Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
Job Title:
Customer Support Advisor - Working From Home
Job Description
Inbound Billing/Technical Advisor
You will be working on behalf of a leading telecommunications supplier as an inbound advisor for billing/technical support you will be answering calls from existing customers using your professional and friendly approach in assisting with supporting customers with billing queries & technical queries relating to their TV package, broadband, app, landline and mobile.
Customer interaction examples:
Billing/Technical queries, taking between 20-40 calls a day whilst using multiple systems and diagnostic tools. You will support the customer with the aim of fixing / resolving the customers query first time. Some complaint handling and dealing with vulnerable customers.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
IRL Work-at-Home
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1563418
Customer Support Advisor - Working From Home
Job Description
Inbound Billing/Technical Advisor
You will be working on behalf of a leading telecommunications supplier as an inbound advisor for billing/technical support you will be answering calls from existing customers using your professional and friendly approach in assisting with supporting customers with billing queries & technical queries relating to their TV package, broadband, app, landline and mobile.
Customer interaction examples:
Billing/Technical queries, taking between 20-40 calls a day whilst using multiple systems and diagnostic tools. You will support the customer with the aim of fixing / resolving the customers query first time. Some complaint handling and dealing with vulnerable customers.
- Rate of Pay - (€26,600) Monthly Pay
- Full Time role working shifts between the hours of 8am & 9pm Monday to Friday - NO WEEKENDS!
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
IRL Work-at-Home
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1563418
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