Customer Service Consultant
Royal London
Date: 3 weeks ago
City: Plymouth
Contract type: Full time
Job Title: Customer Service Consultant
Contract Type: Permanent
Location: Plymouth
Working style: Hybrid 50% home/office based
Closing date: 15th October 2025
Salary & Benefits: We offer a base salary of £23,900 per annum. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.
We are looking for a Customer Service Consultant to play a key part in providing industry-leading support to our customers and financial advisers. You’ll act as a subject matter expert, help drive continuous improvement, and support your team leader and wider leadership team to enhance the customer journey. You’ll also provide training and mentoring to less experienced colleagues.
Key Responsibilities
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Contract Type: Permanent
Location: Plymouth
Working style: Hybrid 50% home/office based
Closing date: 15th October 2025
Salary & Benefits: We offer a base salary of £23,900 per annum. Additional to this we offer great benefits which include: 28 days holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, a market leading pension package, with the opportunity to tailor benefits to suit your preferences.
We are looking for a Customer Service Consultant to play a key part in providing industry-leading support to our customers and financial advisers. You’ll act as a subject matter expert, help drive continuous improvement, and support your team leader and wider leadership team to enhance the customer journey. You’ll also provide training and mentoring to less experienced colleagues.
Key Responsibilities
- Take ownership of customer and adviser requests, delivering a personal and proactive service from start to finish
- Act as an SME for your team, assisting colleagues and handling complex or sensitive cases
- Identify opportunities for coaching, training, and continuous improvement
- Ensure all transactions and enquiries are processed accurately and within agreed timescales
- Demonstrate strong risk awareness and comply with all regulatory requirements (HMRC, FCA)
- Champion Royal London’s values: Collaborate, Achieve, Trustworthy, Empower
- Proven experience in customer service, ideally within financial services
- High levels of commitment, customer empathy, and professionalism
- Excellent verbal and numeracy skills, with confident and sincere communication
- Ability to work autonomously and as part of a team
- Strong IT skills, including Microsoft Office (Word and Excel)
- Proactive approach to personal development and change
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Consultant Ophthalmologist
Practice Plus Group,
Plymouth
1 day ago
About The RoleDemand the best for patients and expect the best for yourself.Bring your specialist knowledge and experience of Ophthalmology to a more progressive and rewarding environment at our Practice Plus Group Hospital, Plymouth. One where, as part of a highly professional but friendly and compassionate team, you will get to provide both NHS and private patients with the very...
Sales Colleague - Peak
Currys plc,
Plymouth
2 weeks ago
Role overview:Sales Colleague - PeakPlymouthCurrys, PlymouthFixed Term Contract - PeakPart Time8-15 hours per week, with flexibility to work additional hours. £12.21* per hour plus an average bonus per hour of 89p (*rising to £12.51 on successful completion of probation period)At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re...
Geo-environmental or Geotechnical Consultant / Senior
Stantec,
Plymouth
3 weeks ago
The OpportunityWe're expanding our Geo Division in Exeter and are seeking a Geo-environmental or Geotechnical Consultant or a senior level consultant to join us. If you're looking for career progression and the opportunity to work on a diverse range of projects in sectors like renewables, defence, commercial, and residential, we would like to hear from you. Our Exeter office offers...
