Customer Service Assistant

IKEA Birmingham are looking to welcome a Customer Service Assistant.

A Customer Service Co-worker at IKEA supports customers with returns, exchanges, and inquiries, while also ensuring a smooth and friendly experience throughout the checkout and shopping process.


WHAT WE OFFER

• The Start Date of employment will be: 21st of June
• Competitive hourly rate of £12.60 per hour.
• 12 and 16 Hours working 3/4 days per week with every 4th weekend off. Availalbity for Monday and Friday afternoons between 2pm an 6pm is required.
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• IKEA provides free hot and cold drinks fruit, salad bar, and a free healthy hot main
meal choice every day as well as access to the subsidised co-worker canteen.
• Interest-free loan - IKEA loans, interest-free, money to buy specific IKEA products, a range of tech products, exercise equipment and memberships, solar panels and much more!


..as well so much more! Full Benefit List https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310


WHAT YOU'LL NEED TO HAVE

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.


WHAT YOU'LL BE DOING DAY TO DAY

• You will use your knowledge, resilience and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
•You have the knowledge, and desire to make customer payment easy. Using the till to accurately register products and register payment from customers according to given routines.
• You ensure our store is always a safe and secure environment for visitors and colleagues and follow cash handling procedures to ensure the security of money handling.
• You ensure accurate scanning of all products to allow our customers to have full availability of our range.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many


RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Candidates that meet basic requirements for the role will be invited to complete a value based questionnaire. This will take 20 minutes to complete and the purpose is to understand your suitability aligning to the 8 IKEA values.
• Shortlisted candidates will be invited by email to attend either a face-to- face interview, assessment centre or virtual interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter [email protected] and I will be happy to help!