Customer Service Advisory
London Borough of Bexley
Date: 3 weeks ago
City: Bexley
Contract type: Full time
Vacancy Description Title
Customer Service Advisory
Service Area/School
Finance & Corporate Services - Corporate Services
About Us
Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.
For an informal discussion about this post please contact either Sarah Hillier, Contact Centre Manager or Cheryl Smallwood Operations Manager, Customer Service.
About The Role
Do you have customer service skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Have experience of being the first point of contact for clients, able to deal with face to face clients and calls in a professionally and in a timely manner?
Then you could be a Customer Services Advisor as part of the Councils Contact Centre.
The Contact Centre and main reception is the window of the organisation providing excellent customer services, dealing with face to face visitors to the building, enquiries either in person, by phone, e-mail, web, letter and on a diverse range of Council Services.
What We Offer
You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels, and partner agencies and have experience of working within a Contact Centre environment.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.
How To Apply
Use the ‘Apply for vacancy’ button.
Anticipated Interview Date: TBC
Please note that the system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload.
If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence.
Additional Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
Grade
BEXLEY05
Contract Type
Permanent
Employment Details Contract Hours
36.00
Salary
£27,030 - £27,438 per annum
Vacancy Location Location
South East, London, Bexley Civic Offices
Attachments
Job Description
Job Description Contact Centre JD.pdf (1027 Kb)
Attachment 1 Candidate Information Document.pdf (167 Kb)
Customer Service Advisory
Service Area/School
Finance & Corporate Services - Corporate Services
About Us
Bexley is an outer London Borough with the best of both worlds, located between the hustle and bustle of London and the Garden of England, Kent. Within the borough we have award winning parks, open spaces and listed heritage sites.
For an informal discussion about this post please contact either Sarah Hillier, Contact Centre Manager or Cheryl Smallwood Operations Manager, Customer Service.
About The Role
Do you have customer service skills to provide the highest level of customer service at all times and believe in treating everyone as an individual? Have experience of being the first point of contact for clients, able to deal with face to face clients and calls in a professionally and in a timely manner?
Then you could be a Customer Services Advisor as part of the Councils Contact Centre.
The Contact Centre and main reception is the window of the organisation providing excellent customer services, dealing with face to face visitors to the building, enquiries either in person, by phone, e-mail, web, letter and on a diverse range of Council Services.
What We Offer
- Career Average Revalued Earnings Pension Scheme
- Performance Related Pay
- 23 days Annual Leave (rising to 27 after 5 years’ service) plus Bank Holiday Entitlement
- Annual Leave Purchase Scheme
- An excellent working environment at our fantastic new offices
- Opportunities for flexible working with excellent ICT facilities
- MyChoice Staff Benefit Scheme – Includes Childcare Vouchers, Cycle to Work Scheme, access to high street shopping vouchers and online discount codes.
You will need to be an effective and confident communicator, able to liaise well with the public, staff at all levels, and partner agencies and have experience of working within a Contact Centre environment.
For the full list of essential and desirable criteria for this role then please refer to the Person Specification within the Job Description attached.
How To Apply
Use the ‘Apply for vacancy’ button.
Anticipated Interview Date: TBC
Please note that the system has a one-hour time limit. We would advise you to prepare your answers separately and then copy and paste into the online form once finalised and have your CV and/or Supporting statement ready to upload.
If any mandatory fields are missing, a pop-up box will appear at the top of the page advising which sections require completion. Please check your Junk email for any correspondence.
Additional Information
As a disability confident employer Bexley welcomes applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the minimum criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us on [email protected]
This role may be available as a development opportunity through secondment for the Council’s existing employees. The Council’s Secondment Scheme can be found here. If this option is of interest, please contact the recruiting manager.
Grade
BEXLEY05
Contract Type
Permanent
Employment Details Contract Hours
36.00
Salary
£27,030 - £27,438 per annum
Vacancy Location Location
South East, London, Bexley Civic Offices
Attachments
Job Description
Job Description Contact Centre JD.pdf (1027 Kb)
Attachment 1 Candidate Information Document.pdf (167 Kb)
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