Customer Service Advisor

Moto Hospitality


Date: 3 weeks ago
City: Dunstable
Contract type: Full time
Customer Service Advisor

Hybrid: Work from home and our office

37.5 hours per week: Monday to Friday, 9am–5pm

Are you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.

What we offer:

Competitive salary & benefits: Up to 10% bonus

Generous time off: 25 days holiday

Exclusive discounts: Up to 60% off for you, your partner, and loved ones

Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance

Career development: Fantastic training opportunities, including funding for qualifications

Why join us?

  • Be part of a supportive and dynamic team
  • Thrive in a hybrid working environment that values flexibility
  • Develop your skills with career progression opportunities

About the role: We're looking for a customer-focused, digitally confident Customer Services Advisor to deliver excellent service to EV drivers across phone, social, and digital channels. You’ll be the voice of our brand—resolving queries, responding to reviews, and building strong, trust-based relationships with customers.

This is a hybrid role combining traditional customer service (including inbound phone support) with modern brand engagement—across reviews, referrals, and social platforms.

  • Respond to customer enquiries via inbound phone calls, email, e-forms and digital platforms
  • Deliver clear, empathetic, and solution-focused support for common EV topics (charging, app usage, billing, etc.)
  • Log issues in the CRM system and follow through to resolution with internal teams
  • Monitor and respond to public reviews (Google Reviews, Zapmap reviews)
  • Handle complaints tactfully and celebrate positive feedback with a brand-consistent voice
  • Identify recurring themes and help inform product or operational improvements
  • Reply to customer questions and feedback via social media comments, messages, and mentions (Facebook, Instagram, LinkedIn, X/Twitter)
  • Use social listening tools to track and respond to customer conversations
  • Collaborate with marketing and community teams to align messaging and escalate priority issues

What you bring:

  • Experience within customer service, contact centre, or community support role
  • Confident handling inbound calls and switching between phone and digital communication
  • Excellent communication skills, both written and verbal
  • Familiarity with tools like Zendesk and Hubspot
  • Comfortable working with CRMs, ticketing systems, and social media platforms
  • Empathetic, calm under pressure, and passionate about helping customers

If you have previous experience in customer service (contact centre or multi-channel environment) and are ready to make an impact, we’d love to hear from you!

At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.

Ready to be part of something meaningful? Apply today!

INDLP

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Vehicle Damage Assessor

Solus - an Aviva company, Dunstable
£35,000 - £45,000 per year
1 week ago
Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?ResponsibilitiesThe Role:Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it...

Breakfast and After School Club Activity Leader - Great Ouse Academy

Junior Adventures Group UK, Dunstable
2 weeks ago
Job Title: Breakfast and After School - Activity LeaderLocation: Seaforth Gardens, Bedford, Bedfordshire, MK40 4TJHours: 22.5 hours per week during term time (with the opportunity to work up to 40 hrs per week during our holiday clubs if desired)Operational Hours: Monday to Friday: 7.30am - 09:00am & 15:00pm - 18:00pmPay: £12.21 to £13.50Contract: Term Time or 52 week available What's...

People Partner

Moto Hospitality, Dunstable
2 weeks ago
People Partner12 months fixed term contract£45,000 + Car allowance37.5 hoursHybrid - Toddington based 3 days per weekAt Moto our purpose is to brighten peoples’ journeys through life. This role is key in providing generalist first line support to our Central Support leaders to effectively manage the colleague experience by providing advice, support and challenge on a wide variety of people...