Customer Service Advisor
Moto Hospitality
Date: 1 day ago
City: Dunstable
Contract type: Full time

Customer Service Advisor
Hybrid: Work from home and our office
37.5 hours per week: Monday to Friday, 9am–5pm
Are you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.
What we offer:
Competitive salary & benefits: Up to 10% bonus
Generous time off: 25 days holiday
Exclusive discounts: Up to 60% off for you, your partner, and loved ones
Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Career development: Fantastic training opportunities, including funding for qualifications
Why join us?
This is a hybrid role combining traditional customer service (including inbound phone support) with modern brand engagement—across reviews, referrals, and social platforms.
At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.
Ready to be part of something meaningful? Apply today!
INDLP
Hybrid: Work from home and our office
37.5 hours per week: Monday to Friday, 9am–5pm
Are you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.
What we offer:
Competitive salary & benefits: Up to 10% bonus
Generous time off: 25 days holiday
Exclusive discounts: Up to 60% off for you, your partner, and loved ones
Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
Career development: Fantastic training opportunities, including funding for qualifications
Why join us?
- Be part of a supportive and dynamic team
- Thrive in a hybrid working environment that values flexibility
- Develop your skills with career progression opportunities
This is a hybrid role combining traditional customer service (including inbound phone support) with modern brand engagement—across reviews, referrals, and social platforms.
- Respond to customer enquiries via inbound phone calls, email, e-forms and digital platforms
- Deliver clear, empathetic, and solution-focused support for common EV topics (charging, app usage, billing, etc.)
- Log issues in the CRM system and follow through to resolution with internal teams
- Monitor and respond to public reviews (Google Reviews, Zapmap reviews)
- Handle complaints tactfully and celebrate positive feedback with a brand-consistent voice
- Identify recurring themes and help inform product or operational improvements
- Reply to customer questions and feedback via social media comments, messages, and mentions (Facebook, Instagram, LinkedIn, X/Twitter)
- Use social listening tools to track and respond to customer conversations
- Collaborate with marketing and community teams to align messaging and escalate priority issues
- Experience within customer service, contact centre, or community support role
- Confident handling inbound calls and switching between phone and digital communication
- Excellent communication skills, both written and verbal
- Familiarity with tools like Zendesk and Hubspot
- Comfortable working with CRMs, ticketing systems, and social media platforms
- Empathetic, calm under pressure, and passionate about helping customers
At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.
Ready to be part of something meaningful? Apply today!
INDLP
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