Vehicle Damage Assessor

Are you looking for a position where you can make a difference, constantly learn new things and be at the forefront of technology, working as part of the Aviva family?

Responsibilities

The Role:

Solus Repair Consultants are pivotal in our customers story, working in partnership with our skilled production team to get the best outcome. Reporting directly to the site Production Lead, it is our Solus Repair Consultants that record and estimate all repair information while safeguarding customer satisfaction.

• Carry out computerised estimates using Audatex
• Communicate with customers to provide repair information and an indication of completion time
• Compile all relevant information and complete supporting documentation
• Record all estimate / repair information on the Advance system
• Monitor progress of the vehicle through the repair process
• Negotiate estimates with the Aviva Engineer when required
• Discuss claim related issues with the Aviva Engineers
• To identify opportunities for non-insurance related repairs
• To conduct mobile and drive by estimates
• To maintain and secure allocated equipment
• To assist other team members as and when required

Qualifications

Desirable qualifications and experience:

• Experience in general production or automotive body repair environment
• Be able to lead, motivate and inspire your team
• Excellent communication and interpersonal skills
• Ability to work to group and site key performance measures
• Embed a team working culture
• Able to identify the cause of issues and blockages, which interrupt the flow of work
• Completion of performance reviews and development

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.