Customer Service Advisor
Workwell
Date: 3 weeks ago
City: Chester
Contract type: Full time
As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently
What You’ll Be Doing
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
25 days annual leave (increasing with service) + bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Spectrum life
Annual Pay Review
Employee Referral
£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |
100% Office based
What You’ll Be Doing
- Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
- Make outbound calls to support customers with their inquiries.
- Aim for first-contact resolution wherever possible.
- Complete administrative tasks as assigned by your manager.
- Work towards set KPIs to ensure excellent service delivery.
- Has customer service experience (preferably in a fast-paced environment).
- Is a confident and professional communicator with a friendly approach.
- Is a problem solver: Ability to think on your feet and prioritize tasks.
- Has strong interpersonal skills: Empathetic, patient, and a team player.
- Has a target-driven mindset: Comfortable working with KPIs.
- Is a multitasker
- Is a fast learner: Willing to quickly adapt and understand payroll services.
Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.
What We Can Offer You
25 days annual leave (increasing with service) + bank holidays
Pension
Health Assured
Life Assurance
Cycle to Work Scheme
Awards
Long Service Recognition
Spectrum life
Annual Pay Review
Employee Referral
£25, 275 | Mon - Friday | 9:00 - 17:30 |Full Time | Permanent | Chester |
100% Office based
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Global Markets Client Onboarding Manager
Bank of America,
Chester
5 days ago
Job Description:Job Title: Global Markets Client Onboarding Manager Corporate Title: Assistant Vice Present Location: ChesterCompany Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.One...
Wellbeing Practitioner
Harmonia Careers,
Chester
1 week ago
Job OverviewThe successful candidate will provide a counselling service to the pupils and staff of The Grange School and will report directly to the Deputy Head (Pastoral) via the Head of Pupil Support.Working hours are 32.5 hours per week during term-time only.The successful candidate will be expected to fulfil the following duties:To offer pupils individual counselling and supportTo work with...
Head of Holiday Parks
Sykes Holiday Cottages,
Chester
£70,000
per year
2 weeks ago
Head of Holiday Parks – Sykes Holiday Cottages Chester Head Office (Hybrid – minimum 2 days in office) Up to £70,000 per annum 37.5 hours per week, Monday–Friday, 9am–5:30pmWe’re looking for a strategic, commercially minded Head of Holiday Parks to lead and grow our holiday park proposition as a core part of Sykes Holiday Cottages’ future. You’ll work cross-functionally to...
