Customer Service Advisor
Rayner
Date: 2 weeks ago
City: Worthing
Contract type: Full time
Our team is expanding!
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
What You'll Be Doing
The purpose of this role is to support and communicate with all our customers, to deliver best-in class service. This role involves working with internal and external stakeholders processing all orders, handling all enquiries, and ensuring full customer service satisfaction.
What You'll Be Doing
- Process all types of local and international orders, returns and credits accurately and within agreed timescales
- Proactive communication via phone, email and face to face in a helpful and professional manner with customer and field staff throughout the order processing stages
- Communicate positively and effectively within the team and with all your stakeholder groups internally and externally
- Capture analysis of feedback and complaints, other analyses as required
- Update and maintain SOP when necessary
- Provide MI
- Update and maintain customer contract pricing in ERP
- Work proactively as par of the CS team, helping the team achieve its goals and develop. This includes supporting your colleagues and providing cover for any tasks as needed
- Ensure CI to process and systems
- Support cross training of other team members
- Proven track record in a Customer Service role
- Knowledge of ERP system
- Able to work on own initiative
- Ability to work to tight deadlines with accuracy and detail
- Intermediate and Advanced Excel skills
- Able to communicate verbally and in writing in English
- Proactive customer focus approach
- Strong interpersonal skills and relationship builder
- Flexible ‘can do’ attitude needed to thrive in a rapidly growing and changing company
- Good problem-solving skills and logical approach
- Private healthcare
- Wellbeing allowance up to £300.00 a year
- Monthly yoga sessions and quarterly massages
- Annual programme of fun events
- On site restaurant
- Enhanced maternity & paternity leave
- On site parking
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