Customer Sales Executive - Remote - FTC

CUSTOMER SALES EXECUTIVE

This is a Fixed Term contract for 3 months

Hours: 37.5 hours average per week Shift pattern: an 8 week rota , 7.5 hour shifts between 08:00- 20:00, with 1 weekend day a month. Salary: £22,503per annum (£11.54ph) plus PRP bonus Location: Remote (our office is based in Norwich)

All training and work is remote

Start Date : 02.12.2024

You will need to be able to commit to 2 weeks training Monday to Friday 09:30 - 16:30

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks

• 31 days holiday rising to 33 with length of service .This includes bank holidays that you will work.
• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app!
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 3% Company matched
• Cycle to work scheme
• Smart Tech scheme
• Free on-site parking
  
  

about You

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You will be great at building instant rapport with potential new members and have great success with achieving and surpassing targets. You have a customer-centric mindset, highly organised and have a good level of education.

You will have at least one years experience in a call centre environment in either sales or target based customer services and have worked remotely before.

THE ROLE

Whatever is the opposite of a cold call, that's what we do.

You will be engaging with our members providing exceptional service and support, receiving enquires and exploring additional requirements. The role requires giving our customer needs based assessments to advise on the best possible alarm solution, taking inbound calls from new and existing customers, making outbound follow-up lead calls. This requires working closely with all departments in C365 while ensuring that quality and accuracy is maintained throughout.

On a day to day basis you will be

• Managing and converting lead generated inbound and outbound calls
• Being a product expert and brand ambassador, signposting customers to their personalised sales solutions
• Meeting and exceeding personal and team targets
• Up-selling additional products and services
• Existing customer engagement and service management
• Being a role model within the team & showcasing the five Appello values
• Actively looking at new ways to improve customer journey.
  
  

READY TO APPLY

If you are interested in this role please upload your Cv and answer a few questions about yourself !

Other Information

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.