Customer Quality Engineer

Key Responsibilities

• APQP: Act as the site's Quality representative during Advanced Product Quality Planning (APQP) and manage product or process-related actions. Provide feedback to the project team using gathered data.
• Process Verification: Ensure all new processes comply with ISO/IATF standards and customer requirements.
• Liaison with OEMs and Customer Centers: Represent the site’s Quality department when communicating with Original Equipment Manufacturers (OEMs), global or internal departments during the onboarding of new products, customers, or changes requiring customer approval.
• Customer Concern Investigations: Collaborate with Customers, Customer Centers (CC) teams, and other Quality members to address customer concerns and manufacturing quality issues within the plant.
• Internal Concerns Support: Assist in investigating internal quality concerns.
• Data Analysis: Use data analysis to support problem-solving processes and provide feedback to guide internal projects if changes are needed.
• Compliance with Standards: Work with other quality engineers to ensure manufacturing areas comply with ISO 9001/IATF 16949 standards and Customer Specific Requirements (CSRs). Maintain linkages between process flow, Failure Mode and Effects Analysis (FMEA), Control Plan, Work Instructions, and records.
• Quality Coaching: Support and coach personnel on quality-related issues by interfacing with other departments.
• Internal Quality Audits: Conduct internal quality audits, generate reports, and ensure timely closure of non-conformances or Opportunities for Improvement (OFIs).
• Manufacturing Changes Verification: Analyze data to verify and validate proposed manufacturing changes and regularly report project progress to Quality Management.
• Supplier Development Support: Assist the Supplier Development team by participating in site audits or providing expert advice for supplier Production Part Approval Process (PPAP) submissions.
• Quality Reporting: Report and act on Quality department findings and initiatives.
  
  

Other Duties

• To carry out any other reasonable duties as requested by the company
• Minimum of 3 years in an automotive/ Aerospace quality engineering / quality role - essential
• Degree/HND in an engineering discipline – desirable
• Full understanding of IATF16949/ AS9100/ ISO9001 and customer specific requirements - essential
• Internal Auditor Trained to IATF16949/ISO9001– desirable
• Working knowledge of APQP process – desirable
• Working with bulk materials experience will be added advantage
• Working experience with quality software will be added advantage
  
  

Soft Skills Related For The Position

• Confident and articulate, the role holder must be able to communicate effectively within the company at all levels.
• The role holder will also need to regularly liaise with different departments and needs to be able to lead a team and will therefore require good team and interpersonal skills
• Ability to demonstrate attention to detail is essential as well as the ability to work well in a fast-changing environment, demonstrate good organisational skills and be able to prioritise. Balancing the number of tasks this role involves, is imperative
• The role holder must be self-motivated and driven to achieve targets.
• Good time management and prioritising skills are key in the performance of this role as well as showing flexibility and responsiveness.
• An ability to make decisions, use initiative and carry out appropriate actions in line with the company policy and strategy
• The ability to work on own initiative and under pressure
• The candidate will have experience working in a fast-moving environment and be able to demonstrate good time management and organisational skills
• Good IT skills
• An interest in career development and training within the workplace
• Ability to represent the company externally in a highly professional and credible manner
  
  

Company Benefits

• Great Company pension
• Health Cash plan
• Private medical care
• Free parking
• Cycle to work scheme
• Stimulating and challenging working environment
• Generous study programme
  
  

Company

Atlas Copco IAS UK Ltd at Deeside develop, design and manufacture self-pierce riveting systems and fasteners predominantly for the automotive sector. The Company has been in Flintshire since its inception in 1985 and boasts a talented and dedicated workforce of circa 250 employees across a range of disciplines.

Our world class manufacturing facility is accredited to ISO9001, IATF 16949, ISO14001 and ISO45001, as well as many customer quality standards.

Passionate people create exceptional things

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.