Customer Operations Manager

ERIKS UK & Ireland


Date: 6 days ago
City: West Bromwich
Contract type: Full time
Role: Customer Operations Manager

Location: West Bromwich

About The Role –

To maintain an ongoing relationship with selected customers and sales staff.

The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

  • Leadership, management, and development of team on site
  • Complete ownership of the customer relationship
  • Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
  • Responsibility for driving the success of the site, including P&L
  • Responsible for driving the success of site KPI's
  • Continuous Improvement initiatives relating to the stores and associated processes
  • People Management and Leadership
  • Problem solving
  • Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
  • Being both an escalation and initial point of contact for the customer
  • Responding to client enquiries and requests – Non-stock, across multiple vendors.
  • Ensure order expediting is up to date

Working Hours:

Mon - Fri: 08.00am - 17.00pm

Working Hours: 40

Breaks: 60 mins

About You –

You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

  • Organisation
  • Problem solving
  • Customer focus
  • Communication
  • Leadership & Management

Your offer:

And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

  • 25 days plus bank holidays annual holiday entitlement
  • Ability to purchase an additional 5 days holiday subject to scheme rules
  • Contributory Pension Scheme
  • Cycle to Work Scheme
  • Life Assurance
  • Up to 1 day’s paid leave to concentrate on your wellbeing
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
  • Unlimited mental health support from qualified mental healthcare professionals
  • 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you
  • Six 1-2-1 nutritional video consultations per year
  • Six 1-2-1 digitally delivered personal training sessions per year
  • 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
  • Physiotherapy — eight sessions a year shared between you and your partner
  • Medical second opinions
  • Savings and discounts for savings on weekly costs
  • On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
  • Company Sick Pay from day 1
  • Group Income Protection – after a period of sickness absence
  • Long service recognition
  • Free unlimited access to LinkedIn Learning
  • Free ERIKS Branded workwear
  • Free Eye tests
  • Car or Car allowance

ERIKS is an equal opportunities Employer.

About us:

We’re ERIKS – a leading Specialised Industrial Service Provider, making remarkable a reality every single day.

We offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make “industry work better”. You might just see O-rings and valves, but to us, they help power the world.

We know our hard-working people are the backbone of our mission, providing our customers with specialist knowledge and hands-on service.

This is where you come in!

Why ERIKS?

With 170 sites across the UK and Ireland, a supportive environment is never far away.

And, even though we’re proud to be part of the manufacturing industry, our opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull – wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.

At ERIKS, we’re committed to building a community – it’s the people you work with, it’s the support you receive from your manager, it's the technical specialism that is at the core of everything we do.

What are you waiting for? We can’t do it without you!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Financial Controller

StoneX Group Inc., West Bromwich
2 weeks ago
OverviewThe purpose of the role will be to support and assist the Head of Finance with the day to day accounts function including all accounting matters required to produce accounts to trail balance for the Stone X Metals entity.Job Purpose And ResponsibilitiesKEY AREAS OF RESPONSIBILITIES Refinery / Manufacturing stock accounting, reporting and analysis Month end accounting – all aspects from...

Swimming Coach

Apprentus, West Bromwich
£35 - £60 per hour
3 weeks ago
Do you enjoy sharing your knowledge and helping others succeed? Join Apprentus as a teacher and share your knowledge with eager learners! We’re seeking passionate individuals to provide personalized lessons.We connect learners of all ages with skilled educators for personalized lessons. Whether it's academic subjects, languages, creative arts, or hobbies like sports and music, Apprentus provides a platform to help...

Mechanic

Arnold Clark, West Bromwich
3 weeks ago
We Offer Our Mechanics£40,000 – £50,000 DOE plus benefitsAdditional opportunity to earn up to £9,000 every three years in performance bonuses(terms and conditions apply)All overtime paid at time and a halfWest Bromwich Motorstore Starting from 33 days annual leave (with room to grow)Flexible hoursToolbox coverTraining provided to become an EV accredited TechnicianGenerous employee discountsOpportunities to review salary yearlyPrivate healthcare and...