Customer Liaison Officer

Costain Group PLC


Date: 2 weeks ago
City: Peterborough
Contract type: Full time
Job Description

The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following the completion of the work. To deliver face to face Customer feedback to our Operational Teams, giving coaching on how to improve their Customer Scores and comments.

Responsibilities

Key Responsibilities

  • To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work
  • Present a professional, personable and reassuring face to the business
  • Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
  • Support the operational teams in their communications with customers and others
  • Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
  • Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
  • Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints

Essential

Knowledge Skills, and Experience

  • Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set
  • Experience in a customer face to face service role
  • Conscientious with the tenacity and resolve to see things through
  • Organised and punctual
  • Articulate and good at explaining things
  • Thorough, with good record keeping.
  • IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities
  • Strong oral and written communication skills

Desirable

  • Knowledge / experience of working in the utilities industry is desirable

Qualifications

Essential

  • GSCEs in subjects such as English and Maths

Desirable

  • A-level or degree in English

About Us

Costain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.

Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.

We do share individual feedback following an interview .

A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:

https://www.gov.uk/government/collections/disability-confident-campaign

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service and Fleet Administrator

DHL Supply Chain, Peterborough
1 week ago
Position: Customer Service and Fleet AdministratorLocation: East of England Showground, Peterborough (PE2 6XE)Grade: RCS. PSalary: Up to £24,000Work Patterns: Monday-Friday. Day time hoursContract Type: Permanent (Full-time)Are you an experience and dedicated Customer Service and Fleet Administrator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with...

Vehicle Preparation Assistant - Peterborough Preparation Centre

Motorpoint, Peterborough
1 week ago
Who are we?We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).You will be joining Motorpoint during a very exciting time, as we continue...

Bar Staff Required

CH&CO, Peterborough
2 weeks ago
Do you want to provide a legendary dining experience for our guests? Do you love working as part of an energetic, driven and professional team? If so, we want to hear from you…With competitive pay, training, opportunity and perks, we look forward to welcoming you to our team!Working HoursCH&CO optimises the working schedules of Compass employees, so we can also...