Customer Experience Specialist

Zimmer Biomet


Date: 15 hours ago
City: Swindon
Contract type: Full time
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible for providing an exceptional level of Customer Service to both internal and external Customers.

Role comprises of both direct communication with Customers via telephone and email, as well as interacting with our SAP, Salesforce.com, booking app and MyMediset system to process bookings, invoicing, replenishments, order queries/deliveries etc.

How You'll Create Impact

  • Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone and email
  • Learn and understand the importance of Zimmer Biomet products and services and apply empathy to situations/ discussions with the Customers so that we recognize the potential impact of their actions to people's health and wellbeing
  • Create, release and amend loan bookings from internal and external custoemrs using 'My Mediset' software and the booking app.
  • Provide usage repots/ KPI reports as required
  • Be pro-active with following up on back orders
  • Instigate system queries to be able to invoice and credit customers as required
  • Working to KPIs and ensuring high level of customer experience by answering incoming customer calls within expected timeframe
  • Monitor the respective queues within Salesforce ensuring timely completion of requests
  • Provide product price and delivery information
  • Arranging collections
  • Maintain orders on customer-based portals
  • Support patient matched cement orders and customer made orders
  • Produce customer feedback reports as the role requires
  • Be able to engage with and interact in a diverse team based in an Open Plan office environment
  • Other ad hoc duties as required by the Customer Experience Supervisor/ Manager.

What Makes You Stand Out

  • Good working knowledge of the Microsoft Office suite, including Excel, Word and Outlook
  • Highly productive, able to prioritise own workload and meet deadlines
  • Excellent attention to detail
  • Strong communication skills, both verbal and written
  • Strong desire for personal development and change champion
  • Planning and organisation skills
  • Problem solving and analytical skills
  • Self motivation and drive

Your Background

  • Relevant qualification in Customer Servies or previously experience of working in a Customer Services team
  • Experience of Microsoft Office
  • SAP experience an advantage

Travel Expectations

EOE/M/F/Vet/Disability

5838

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Transformation Manager d/f/m

RWE, Swindon
12 hours ago
RWE Supply & Trading GmbHTo start as soon as possible, full time/part time, permanentAbout The RoleAs a Transformation Manager, you lead strategic change by turning vision into action—designing future-ready organizations and driving impactful transformation across structures, systems, and culture.You manage complex programs with clarity and agility, embedding operational excellence and innovative methods to deliver measurable, sustainable results.With a proactive mindset...

Technical Administrator

Careers at Hills, Swindon
£26,000 - £30,000 per year
1 week ago
Hills Homes Developments have an opportunity available for a Technical Administrator to join our team based in Swindon. You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £26,000.00 - £30,000.00 per annum alongside a great range of benefits, including: Healthcare maintenance cash plan which can help to cover costs...

Healthcare Support Worker – Progression Scheme

Great Western Hospitals NHS Foundation Trust, Swindon
3 weeks ago
Job SummaryWe are looking for motivated individuals to join our ambitious organisation as a Healthcare support worker. We have 2 roles available one for 25 hours per week and one for 30 hours per week.Please note this is a Community based role based at Savernake Hospital.You will be responsible for delivering individual patient care. You will need to be highly...