Customer Service Associate

TE Connectivity


Date: 10 hours ago
City: Swindon
Contract type: Full time
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Why You Should Join

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. This is an integral position contributing to the retention of our customers and a key function within our sales process which contributes to the successful development of business relationships via TE's Extraordinary Customer Experience strategy

Your Main Tasks

  • Become the go to and primary interface on a day basis with direct account responsibility, for account partners in the UK
  • Manage the end to end post sales cycle
  • Carry out contract reviews on orders/schedules and process in the SAP system
  • Progress/expedite orders as requested
  • Process request for quotations
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
  • Review, action and issue all relevant order related reports
  • Follow TESOG policies and procedures
  • Proactively perform quote follow up

Your Ideal Background

  • Excellent interpersonal skills and telephone manner
  • 1 - 2 years of customer service experience is preferable
  • Ability to communicate with customers and people at all levels of the organisation
  • Proactive and flexible attitude as a team member
  • Have an organized/methodical way of working accurately with an eye for detail
  • Demonstrable experience of handling customers and working in a highly customer orientated environment
  • Experience using SAP preferable but not essential
  • Ability to work under pressure to tight deadlines
  • Experience using Outlook, Word & Excel #jobsEMEAPW

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