Customer Experience Executive

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join Our Customer Experience Team

The CX Programmes team is a dynamic and innovative group within our wider CX Practice. We are dedicated to managing initiatives that drive customer satisfaction and retention. Our team leverages data insights to provide the best possible experience for our customers. We pride ourselves on being collaborative, empathetic, and customer-centric.

Success. The Softcat Way.

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us. 

Be a part of our Customer Excellent Framework

As a Customer Experience Executive, you will be responsible for supporting several programmes within our CXP Team. You will be working alongside the Customer Experience team to manage and develop companywide programmes as part of our Customer Excellence Framework. You will also lead smaller projects and collaborate with partners and internal departments to maximise the customer experience throughout the customer journey.

As a Customer Experience Executive, you'll be responsible for:

• Be the first point of contact for Softcat customers and responsible for managing updates and owning communications
• Collaborating with key stakeholders and responsible for managing the customer journey
• Being the Subject matter expert on Softcat Cares -Softcat's new programme managing negative customer experiences and formal complaints
• Analysing data and channel key insights to stakeholders across the business
• Reporting to ELT and working closely with internal teams to share CX recommendations on best practise
• Supporting CX managers with engagement requests and responsible for tracking changes
• Communicating initiatives across the business and externally and supporting with other adhoc support for all CX Programmes
  
  
  

We'd love you to have

• Exceptional presentation and communication skills and an ability to communicate effectively across different levels
• Ability to manage multiple projects and priorities, with a focus on delivering high-quality work on time
• Empathetic and a natural problem solver and be able to take ownership of any challenges
• Exceptional organisational & time management skills whilst focusing on high quality work
• Attention to detail is key as you will be working with both external and internal stakeholders
  
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs
  
  
  

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/