Customer Data Insight Manager

We are seeking a Customer Data Insight Manager to join our Pan-EU Marketing Communication team, where you will play a vital role in transforming customer marketing data in into actionable insights by leading data analysis initiatives and providing clear overviews of challenges, opportunities, and performance metrics.

We are looking for someone with experience in a Consumer/Customer Marketing Data focused role, with demonstrable ability to conduct in-depth analysis of customer data, uncovering trends and opportunities, and then crucially delivering insights and visualisations to non-technical partners, which will enable marketing communication and customer marketing activities to be data-driven and in-line with business goals.

You will enjoy the freedom to try innovative approaches here, with a manager who will support and provide guidance when requested, and give you ownership for exciting projects. You will join a close-knit team, with lots of collaboration with your internal customers, and continue to develop your deep-dive analytics and business partnering skills.

You Will

• Lead customer marketing data analysis
• Proactively deliver insights and drive internal customer understanding
• Drive customer data utilisation
• Perform visualisation and in-depth data analysis using BI tools
• Support and drive customer marketing KPIs
  
  

You Will Bring

• A passion for marketing data and online consumer journeys within B2C marketing.
• Expertise in working with eCommerce platforms, online stores, or communication systems.
• Hands-on experience in analysing large-scale customer data using SQL, Power query, and proficiency with BI tools such as Power BI, Tableau.
• Familiarity with marketing technologies, including CDP, DMP, and marketing automation tools (web analytics).
• Exceptional interpersonal skills with the ability to build trust and communicate to multicultural audiences.
• Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook).
  
  

Your new office

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you’ve made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our video tour of the Weybridge site here: https://www.youtube.com/watch?v=3lwbMOzjoVA

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at [email protected] or by mail to: Sony Europe Limited, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.