Customer Claims General Administrator

TUI Business:

CPO

Band:

6

Location(s):

United Kingdom | Luton | LU2 9TN | Wigmore House

Hours per week:

37.5

Type of contract:

Permanent

Join our Customer Claims team at TUI UK as a General Administrator, providing essential administrative support to ensure smooth operations and excellent customer service in our claims department.

We offer a flexible hybrid working model. While scheduled attendance at our Luton office is required, there is the opportunity to work from home part of the week. This approach supports collaboration and team engagement, while also offering flexibility to help maintain a healthy work-life balance.

The closing date for applications will be the 5 December 2025, we would encourage you to apply as soon as you can in case we need to close the role earlier than expected.

About Our Offer

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.
  
  
  

About The Job

• Provide daily administrative support including opening and scanning incoming post, logging new injury/illness claims, loading invoices, and monitoring various inboxes.
• Deliver excellent customer service by handling incoming calls and supporting the wider department with general administrative tasks.
• Meet individual and team targets by complying with all applicable service levels and actively working towards departmental goals.
• Work flexibly with varied hours including some evenings to support teams dealing directly with customers.
• Contribute to team success by undertaking additional ad-hoc activities as required.
  
  
  

About You

• Office experience with a solid background working in administrative environments.
• Customer-focused with an excellent telephone manner and understanding of why customer engagement matters.
• Performance-driven with the ability to monitor and adjust your work to meet challenging targets and objectives.
• Tech-savvy with good knowledge of Microsoft Office applications including Word, Excel and Outlook.
• Calm under pressure with the ability to maintain composure and effectiveness in a high-pressure environment.
• Analytical mindset with the capability to review management information and respond appropriately.
  
  
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.