Customer Appointment Co-ordinator

Customer Appointment Coordinator - Keep things running smoothly!

Role: Customer Appointment Co-ordinator

Location: SuperBike Factory Macclesfield

Salary: £25,000

The Role

We buy a lot of bikes. And every deal needs a smooth handover. That’s where you come in.

As a Customer Appointment Coordinator, you’ll be confirming 100+ appointments a day with our customers, making sure everything is set up for a hassle-free collection. It’s fast-paced, high-energy, and every call matters.

What You’ll Be Doing

• Confirming appointments with customers selling their bikes - 48 hours in advance.
• Handling objections and overcoming last-minute concerns.
• Multi-tasking like a pro - managing calls, updating systems, and keeping things moving.
• Delivering top-tier customer service - polite, professional, and efficient.
  
  

What We’re Looking For

• Speed & Accuracy - You’re sharp, organised, and can juggle multiple tasks.
• Confidence on the phone - You know how to build rapport and handle objections.
• Customer-first attitude - Every interaction counts.
• Tech-savvy - You’ll be working with a couple of differnt systems, so computer literacy is a must.
• Resilience - 100+ calls a day isn’t for the faint-hearted, but if you thrive in a fast-paced environment, you’ll love it.
  
  

Why Join Us?

• Fast-growing company - Be part of Europe’s largest motorbike retailer.
• Career progression - Plenty of opportunities to grow..
• A dynamic, buzzing team - No two days are the same!
  
  

If you’ve got the confidence, speed, and customer skills to keep things moving, apply today!

Company benefits:

• Netflix Membership
• Gymflex Benefit
• Your Birthday off
• 15% Staff Discount on Accessories
• Staff Discounts on bikes
• Salary Sacrifice Pension Scheme
• Cycle to Work Scheme
• Bereavement support, Critical illness support, Legal support, Fitness plans & nutrition advice, Physiotherapy & Mental Health Consultation, 24/7 Employee Doctor Help Line
• Enhanced Maternity or Paternity leave and enhanced sickness pay
  
  

Company Background

SuperBike Factory was started in our founder’s garage back in 2010. Fast forward 14 years and we’ve grown into Europe's largest used motorcycle retailer with around 4000 bikes in stock!

We now have 6 sites across the UK. Our head office is still in Macclesfield, but we’ve expanded to Donington Park, Bradford, Bristol and Milton Keynes and now Crawley employing around 300 people along the way with plans to expand even further.

• We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.