Customer Advisor

Join Our Team – Customer Advisor at Panaz

Deliver Exceptional Service in a Dynamic, Design-Led Environment

Are you passionate about creating outstanding customer experiences? Panaz, a global leader in textile innovation based in Burnley, is looking for a proactive and detail-driven individual to join our Customer Excellence Team. As a Customer Advisor, you’ll be the first point of contact for our clients, supporting them across email, phone, and digital platforms.

Why Panaz? – Culture, Benefits & Growth

We’re proud to offer a supportive, inclusive workplace where people thrive. Here’s what you can expect:

• Competitive salary – £25,000 per year
• Quarterly bonus – Between £450 and £2,000, based on team performance
• Flexible working hours – 37.5 hours per week with adaptable start/finish times
• 33 days holiday – Including bank holidays and paid Christmas closure
• Inclusive team culture – Accessible facilities, team events, and volunteering opportunities
• Training & development – Ongoing support for career progression
• Company sick pay – After 1 year of service
• Please note: Due to the collaborative and product-specific nature of this role, it is onsite at our Burnley HQ (BB11 5ST).
  
  

Your Role – Supporting Our Customers

• Be the friendly, professional voice for customers across multiple channels.
• Provide expert advice on our product range to help customers make informed decisions.
• Accurately process sample orders, working closely with logistics to ensure timely delivery.
• Resolve customer queries and issues with empathy and efficiency.
• Collaborate with internal teams (warehousing, supply chain) to track and manage orders.
• Share insights to support excellent service and product knowledge.
  
  

What You’ll Bring – Skills & Experience

• Previous experience in customer service, ideally in a product or manufacturing setting.
• Strong communication skills – clear, professional, and customer-focused.
• Comfortable with CRM systems, order management tools, and general IT applications.
• Organised, adaptable, and able to manage shifting priorities.
• A collaborative mindset – ready to work cross-functionally and solve problems.
  
  

Who You Are – Personal Qualities For Success

• Customer-first and solution-oriented.
• Curious about interiors and fabrics – willing to learn our product range in detail.
• Quick to pick up new systems and keen to improve processes.
• Resilient, positive, and professional under pressure.
• A true team player with high standards and attention to detail.
• Able to represent the Panaz brand with pride and precision.
  
  

Ready to Apply?

If you're excited to make a difference and grow your career in a people-focused, design-led company, we’d love to hear from you. Apply now via our careers website. We welcome applicants from all backgrounds and are committed to building a diverse and inclusive team.

Stay Safe – Fraud Prevention Notice

If you receive suspicious job offers or communications, verify them via our official website and use the “Connect” button to reach us. Report any suspected fraud to local authorities. Panaz is not liable for losses due to recruitment scams, but we actively work to prevent and report them.