CRM Analyst

Position Summary

Why join our team?

EDO (European Display Organisation) offers leadership, guidance, expertise and support of the sales, product & marketing strategies for Samsung Electronics Display across Europe.

The Display business is one of the fastest growing, most profitable and most diverse business units within Samsung Electronics. Covering a variety of products and target customers, including ultra-high net worth individuals, multi-national corporations through to individual consumers, a day in the Display team is rarely the same. As a central point in Europe we help to translate the global strategy into local execution through product, sales, retail and marketing in order to deliver excellence in execution. As a division of 35 people we have a genuine passion for innovation and a desire to propel Samsung to a true number one position in the category across Europe.

We are investing in our product, brand and marketing agenda in Europe to drive the execution of our strategic products. Continued investment in industry leading product means our next product launch is never far away.

Role And Responsibilities

Your key responsibilities

• As a CRM Analyst, you will be responsible for analysing customer data and interactions to drive actionable insights that enhance our customer relationships and maximise business value. You will collaborate closely with cross-functional teams, including marketing, sales, and customer service, to develop and implement targeted CRM strategies. Your primary duties and responsibilities will include
• Reseller Behavior Analysis
  
  
  

Analyse reseller behavior and preferences by examining demographics, purchasing trends, product usage data, spending habits, loyalty metrics, and other relevant factors.

Portal Management Assistance

• Portal Management Assistance
  
  
  

Assist the CRM Operations Manager in maintaining the portal by uploading content and providing close support to the European subsidiary to ensure portal activity.

• Partner Portal Optimization
  
  
  

Enhance the partner portal by evaluating user interactions and generating regular reports for team review, facilitating collaborative efforts to enhance portal functionality and user experience.

Skills And Qualifications

What we need for this role

To be successful, you will possess the following skills and attributes:

• Good understanding of CRM systems and management skills, preferably Salesforce
• Strong analytical skills
• Strong database management skills
• Familiarity with Microsoft Office including Access and Excel
• Ability to problem solve and ownership of a project
• Ability to work well in groups
• Ability to multitask
  
  
  

What does success look like?

• Reseller Behaviour Analysis – Regular report to be shared with CRM Operations Manager and the team
• Keep the portal with the latest contents
• Progress to be check with CRM Operations Manager and the team regular base
  
  
  

Benefits of working here at Samsung include:

• Hybrid working (3 days office & 2 days at home)
• Bonus Scheme
• Pension contribution
• 3 x volunteering days each year
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discounts on a wide range of Samsung products
• Access to discount shopping portal
  
  
  

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We create the future by fostering a diverse culture to drive sustainable growth.

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