European Head of D2C BI & insights

Position Summary

Why join our team?

This team is responsible for improving Samsung.com and estore. Our objective is to enhance the experience for customers and improve sales and conversion whilst improving NPS. They are at the heart of groundbreaking of D2C innovations, driving improved user experience and commercial performance by producing high quality BI and insights.

You will work within the wider Platform team alongside peers responsible for UX and Operational execution

Role And Responsibilities

Your key responsibilities

You will lead the European team accountable for crafting, developing and delivering BI reports and Insights to both the European leadership and our European subsidiaries.

The primary objective is to clearly identify D2C opportunities from the data and confidently communicate these to stakeholders. Strong planning and thought leadership are essential to ensure the BI & insights demonstrably deliver business value within our D2C channels (Samung.com & ShopApp). You will also managing the tagging solutions and ensure cookies are maintained within GDPR regulations.

Primary Responsibilities-

• Lead and encourage both your team & partner suppliers to deliver BI and Insights to agreed timeframes
• Provide support for business, strategic, and budget planning
• Consistently work with business leaders to ensure D2C analytics are supporting business planning, sales and decisions
• Articulate the relationship between different data points and extract the meaningful D2C business actions.
• Innovate reporting to consistently improve report relevance and usefulness to the business
• Produce actionable business insights to enable to business to target marketing more effectively
• Bring value through data utilization
• Provide thought leadership in D2C BI & insights
• Develop clear plans to demonstrate all data sources and tasks are on track to deliver against agreed timelines.
• Establishing data and analytics governance
• Ensuring the Cookie and tagging environment remains compliant to policies
  
  
  

Your Key People Management Responsibilities

Your team will be responsible for delivering excellence in BI reporting and insights to improve sales and consumer experience in Samsung.com and Shop App. You will need to lead and inspire your team plus outsourced partners to realise that vision.

• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
• Role model inclusion for your team to build trust and psychological safety.
• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.
• Manage the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.
• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
• To be accountable for ensuring your team are compliant with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.
  
  
  

Skills And Qualifications

What we need for this role

To be successful, you will possess the following skills and attributes:

• Strong leadership in BI & Insights to develop reporting that clearly identifies D2C opportunities
• Experienced with developing BI & insights reporting in a Consumer electronics D2C environment
• Excellent planning and organizing skills, the ability to develop plans and implement them while keeping collaborators informed.
• Outstanding business insight and interpersonal skills; capable of collaborating across different business functions at a senior level to drive impactful change and achieve shared objectives.
• Stakeholder management in a complex European organisation
  
  
  

The role is responsible for the ongoing development/delivery of BI and insights strategy that drive sales across all products and eStore channels (including B2B and B2C and employee purchase portals). Key objectives are to support the overall eStore Sales targets and improve direct conversion on Samsung.com.

The Head of D2C Analytics and Insights will assess European trading performance and individual markets to find opportunities for improvement. This analysis will inform the development of standard methodology and generate insights. This will be accomplished by extracting data from eCommerce systems and manipulating it the data to enable comparison and benchmarking.

What does success look like?

• Timely delivery of BI & Insights reports that clearly find opportunities in D2C
• Clear plans and roadmaps for all outputs
• Comprehensive Business, stratgeic and budget plans.
• Tagging services delivered on time
• Cookie compliance maintained on all European Samsung.com and ShopApp sites.
• Comprehensive ETL processes that provide quality data
  
  
  

Benefits Of Working At Samsung Include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Car allowance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
  
  
  

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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