Contact Centre Representative - Care - Full-Time
Appello UK
Date: 6 hours ago
City: Norwich
Contract type: Full time
CONTACT CENTRE REPRESENTATIVE
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern : 37.5hrs per week // 5 days a week, Monday - Sunday between the hours of 09:00-17:30Salary: £24,004.50 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich-Hybrid
Start Date : 01/12/2025
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Contact Centre Representative – Driving Excellence at Every Touchpoint
Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.
Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast-paced environment and love turning queries into solutions, this is your opportunity to make a real impact.
Hours & Shift Pattern : 37.5hrs per week // 5 days a week, Monday - Sunday between the hours of 09:00-17:30Salary: £24,004.50 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)
Location: Norwich-Hybrid
Start Date : 01/12/2025
- You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00 ** Perks
- 233 hours holiday. This includes bank holidays that you will work if rota'd.
- We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.
You will have had minimum of a years experience in a customer facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.
The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.
THE ROLE
The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.
You will be engaging with our customers providing exceptional service and support, receiving enquires and exploring additional requirements.
In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquires.
This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.
READY TO APPLY
If you are interested in this role please upload your CV and answer a few questions about yourself
Other Information
This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Geotechnical and Jacking Engineer – Offshore Wind Industry
Cadeler,
Norwich
1 week ago
Are you passionate about leading geotechnical projects? Do you want to work in the green offshore wind industry where your skills and expertise will help secure a sustainable future based on renewable energy? Then keep reading – Cadeler is looking for a Senior Geotechnical and Jacking Engineer with your skills and interests!Cadeler is a global partner in the offshore wind...
Emergency Call Handler - Evenings & Weekends - Part Time
Appello UK,
Norwich
2 weeks ago
EMERGENCY CALL HANDLER - Evenings & WeekendsHours: 18 hours per weekShift pattern: You will be working 3 days per week between Monday and Sunday. The hours you'll be working are from 16:00 to 22:00. You will always be guaranteed 1 weekend in 4 off and you will have your rota 4 weeks in advance. Salary: £11,522.16 per annum (£12.31 per...
Support Coordinator
Home Group,
Norwich
2 weeks ago
Support CoordinatorNorwich Rosary Road (Ripley Project)Permanent, full time 37.5 hours, rota working including weekendsPay £13.21 per hour (£25,838 per annum) and great benefits including Health Cash PlanWe cannot offer CoSHome, a place where you belongWant to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator,...
