Contact Centre Advisor

Requirements

Description & Requirements

This is a part time 25 hours per week role working 09:30 - 14:30 Monday - Friday. You will also work 1 Saturday every 6-7 weeks working 09:30 - 14:30 with a day off in the week.

The office is based at Pavilion 2, St James Business Park, 83 Linwood Road, paisley, PA3 3BB.

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Contact Centre Advisor deals with queries from clients and customers in a caring, courteous and professional manner; takes initiative with the time management and organisational skills to meet deadlines.

• Provides a single point of contact for customers’ enquiries.
• Takes ownership & responsibility for calls - from initial contact, through to resolution.
• Deals with all customer calls in a professional and courteous manner to ensure excellent customer relationship.
• Follows scripted procedures to ensure all calls are answered in an accurate and consistent manner.
• Offers advice and guidance to customers, where appropriate.
• Ensures all information taken from calls is accurately logged onto the system; and where necessary, referred on appropriately for action.
• Attention to detail.
• Good written and verbal communication skills.
• Ability to work within a targeted driven environment.
• Excellent Customer Service skills – particularly on telephone.
• Excellent listening skills.
• Good interpersonal skills – able to establish and build good working relationships.
• Good analytical & problem solving skills.
• IT literate and good keyboard skills.
• Good organisation and time management skills.
• Self motivator; able to work as a team as well.
• Previous experience and understanding of using Siebel or another call management system preferred.
• Ability to act as a reference point for less experienced staff – support and train new employees.
  
  

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

16,380.00

Maximum Salary

£

16,380.00