Application Support Analyst

APPLICATION SUPPORT ANALYST

We have an exciting opportunity for a Application Support Analyst to join our team based in our Slough Group Office. You will join us on a full-time, permanent basis and in return will receive a competitive salary.

Here at Furniture Village, we have built a hugely successful retail business with a winning environment to work in, and we are delighted to have won Best Retail Family Business of the Year! We are caring, passionate, honest people who go the extra mile and make brave decisions to ensure our customers are always delighted with our service.

About the Application Support Analyst role:

At Furniture Village, technology underpins everything we do, helping our teams deliver the exceptional service our customers expect. The Application Support Analyst ensures that our core business systems, including Microsoft Business Central and integrated applications, run reliably and efficiently.

Working within the Application Support team, this role combines structured service management with hands-on technical problem solving. The successful candidate will be equally comfortable managing tickets, supporting change and release activity, and contributing to project delivery through Azure DevOps.

Key Responsibilities of our Application Support Analyst:

• Own and resolve application support tickets quickly and accurately, keeping communication clear and users informed.
• Manage incidents, requests, and problems with discipline and attention to service levels.
• Work collaboratively within project teams in Azure DevOps, supporting configuration, testing, and change delivery.
• Oversee middleware integrations, ensuring data moves securely and reliably between platforms.
• Troubleshoot API connections, reviewing payloads, authentication, and performance to maintain stability.
• Protect data integrity across systems and take action to address discrepancies or recurring issues.
• Support structured testing, release, and change activities to ensure smooth transitions into production.
• Contribute to continuous improvement, identifying process gaps and recommending smarter ways of working.
  
  

Key skills and attributes we are looking for in our Application Support Analyst:

• Experience with middleware or integration platforms such as Mulesoft or similar.
• The ability to technically manage APIs, including reviewing payloads, headers, authentication, and monitoring data flow and performance.
• Familiarity with Azure DevOps for ticket, sprint, or release management.
• Strong organisational skills and the ability to manage multiple priorities with precision and composure.
• Clear communicator who can convey technical information in plain English.
• Dependable, thorough, and motivated by service excellence.
• Curious and proactive, with a genuine interest in understanding how systems work and how they can work better.
  
  

If you feel you have what it takes to be our Application Supoort Analyst then click “apply” today, we look forward to hearing from you!

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.