Complex Needs & Housing First Case Coordinator - FULL TIME (Salary: £24,258.00 - £26,052.00 per annum, Mon - Fri, 9am - 5pm) 37.5 hours per week

BCHA is a Southwest-based charitable housing association with over 50 years’ experience tackling homelessness and supporting people to live independent, fulfilled lives. We work with people facing multiple disadvantages including homelessness, mental health challenges, domestic abuse, and substance misuse. We believe in equality, inclusion, and the right of every individual to be treated with dignity and respect.

We provide safe, secure housing and wraparound support to help people regain control, build resilience, and thrive.

Position:

We are seeking a passionate, proactive and compassionate Complex Needs & Housing First Case Coordinator to join our friendly team in Exeter. This role involves providing intensive, one-to-one support to individuals with complex needs — many of whom have experienced rough sleeping or long-term housing instability.

This is a role where you'llwork directly with customers in their homes and the community, building trusted relationships and delivering trauma-informed, person-centred support. You'llhave the autonomy to manage your caseload, backed by a collaborative and highly supportive team.

Key Responsibilities

• Individual Support: Build strong, trusting relationships with clients who may be facing complex barriers to stable housing.
• Housing First Approach: Deliver support rooted in the Housing First model — prioritising permanent housing and wraparound care without preconditions.
• Case Management: Develop personalised support plans based on each individual's goals, strengths and needs.
• Outreach & Advocacy: Provide support in a variety of settings, advocating for clients to access health services, mental health and substance use support, benefits, employment and education opportunities.
• Crisis Support: Offer calm, practical interventions during times of crisis, ensuring safety and wellbeing.
• Multi-Agency Working: Collaborate closely with local partners to ensure coordinated, holistic care.
• Safeguarding & Record-Keeping:Identify and respond to safeguarding concerns and maintainaccurate, timely case notes and documentation.
  
  

What We Offer

• A rewarding and challenging role where you can make a lasting impact
• A warm, supportive, and professional team environment
• Full training in trauma-informed care, safeguarding, substance misuse, and tenancy sustainment
• Ongoing learning and professional development opportunities
• Autonomy to manage your workload while contributing to a shared mission
• 15-40 hours per week to be worked Monday to Friday. No weekend working.
  
  

What We’re Looking For

You don’t need to tick every box — what matters most is your passion and commitment to helping others. We're particularly keen to hear from people who:

• Have experience working with vulnerable or socially excluded individuals (lived experience is equally valued)
• Are resilient, calm, and solutions-focused in challenging situations
• Communicate clearly and empathetically with diverse individuals
• Are self-motivated, well-organised, and able to manage their own caseload
• Understand or are willing to learn about trauma-informed care and the Housing First model
  
  

Safeguarding Commitment

BCHA is committed to safeguarding and promoting the welfare of adults and children. We follow robust safer recruitment practices and expect all staff to share our safeguarding values. All offers of employment are subject to appropriate checks and vetting procedures.

Be part of a movement to end homelessness and support lasting change. Apply today — we’d love to hear from you.

Apply today for an immediate interview

Requirements:

• Experience: Experience working with individuals who have experienced homelessness or related services. Lived experience with housing instability or homelessness is highly valued and considered equivalent to professional experience.
• Skills: Strong interpersonal skills with the ability to build trust and rapport with diverse populations. Excellent communication, organisational, and problem-solving abilities.
• Knowledge: Familiarity with the Housing First model and trauma-informed care practices.
• Empathy & Compassion: A genuine desire to help people overcome barriers to stable housing and improve their quality of life.
• Flexibility: Ability to work independently and as part of a team, manage multiple priorities, and adapt to the evolving needs of clients.